Senior customer support engineer

A Snapshot of Your Day Join our dynamic Sales Application & Offer Management team in Eastern Europe as a Specialist Professional (P4) and play a crucial role in driving business growth within the Grid Technologies Service division, specifically focusing on the Bulgarian market. You will manage the end-to-end bid and proposal lifecycle, ensuring that all offers are technically sound and commercially competitive. Imagine collaborating closely with cross-functional teams to develop strategic commercial and contractual terms that align with our business objectives. Your expertise in complex proposal management and negotiation will be vital in shaping our success and enhancing our market presence.

How You’ll Make An Impact

• You will manage the complete creation of complex bids, proposals, and tender responses for service solutions in the Grid Technologies sector.
• Analyze customer requirements (RfQs/RfPs) to develop a clear win strategy, defining the scope, timeline, and deliverables of each offer.
• Coordinate and consolidate input from various departments, including sales, engineering, legal, and finance, to ensure cohesive and compelling proposals.
• Ensure all proposals comply with internal policies, quality standards, customer specifications, and submission deadlines.
• Lead the negotiation of contractual terms and conditions with customers, collaborating closely with legal and sales teams to secure favorable agreements.

What You Bring

• You have a Bachelor’s degree in Engineering, Business Administration, or a related field.
• You possess 2-4 years of professional experience in bid management, proposal development, or contract management, preferably within the energy or industrial sector.
• Your advanced negotiation, project management, and analytical skills are complemented by a deep understanding of pricing strategies and commercial risk assessment.
• You are proficient in English and have demonstrated experience managing large, complex technical and commercial proposals from inception to submission.
• Certifications such as Association of Proposal Management Professionals (APMP) and Project Management Professional (PMP) are a plus.

Please submit your CV in English language!

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Rewards/Benefits

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays and parental leave
• Continual learning through the Learn@Siemens-Energy platform
• Access to a variety of employee resource groups