Senior Customer Support Executive

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone, email, or chat support.
• Resolve customer complaints and issues in a timely and professional manner.
• Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 1-7 years of experience in international voice process or US voice process.
• Strong communication skills for effective interaction with customers over the phone or via digital channels.
• Ability to work in a fast-paced environment handling multiple tasks simultaneously.