Senior Customer Support Executive

Role & Responsibilities:

• Lead and manage the operations team to ensure efficient handling of bookings
• Coordinate between operations and marketing teams, customers, partners & vendors to improve service execution
• Manage end-to-end business operations, handle queries, complaints, escalations and ensure smooth execution of processes
• Ensure consistent supply by onboarding new partners& vendors and launch new cities and services
• Provide training and motivation to the team, ensuring high level of employee satisfaction and employee retention
• Define and analyze metrics and KPIs to efficiently track progress

Perks:

• Rewards, Incentives & Bonuses
• Special Meals & Food Trials
• Startup Exposure
• Full of Learnings

Other Details:

• Need people who are energetic, confident and street smart
• Great communication and soft skills
• Foodies are preferred