Senior Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Manage customer relationships by providing excellent service, addressing issues promptly, and ensuring high levels of satisfaction.
• Identify opportunities to upsell/cross-sell relevant products or services based on customers' needs and preferences.
• Maintain accurate records of all interactions with customers using CRM software (e.g., Salesforce).
• Collaborate with internal teams to resolve complex customer complaints and escalate issues when necessary.