Senior Customer Support Executive

Senior Customer Support Executive

Company: WildShip Enterprises Pvt. Ltd.
Location: Vikhroli, Mumbai
Job Type: Full-Time | 6 Days Working

About the Role

We are looking for an experienced Senior Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience. The candidate will also support and guide the customer support team.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, email, and other channels.
• Resolve customer complaints and provide suitable solutions.
• Follow up on pending customer issues and ensure timely resolution.
• Handle escalated customer complaints professionally.
• Guide and support junior customer support team members.
• Monitor daily customer support activities.
• Maintain records of customer complaints, orders, and resolutions.
• Coordinate with warehouse and other teams for order-related issues.
• Ensure a positive customer experience.
• Prepare basic daily/weekly reports.

Requirements

• 2–4 years of experience in Customer Support.
• Good communication and problem-solving skills.
• Experience handling customer complaints and escalations.
• Basic knowledge of MS Excel/Google Sheets.
• Ability to manage multiple queries and tasks.
• Team handling experience will be an advantage.
• Responsible, patient, and customer-focused.

Working Details

• Working Days: 6 Days a Week
• Working Hours: 10:00 AM – 7:00 PM
• Location: Vikhroli, Mumbai

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Vikhroli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer Support.: 3 years (Required)

Location:

• Vikhroli, Mumbai, Maharashtra (Required)

Work Location: In person