Senior Customer Support Executive

SpiceGems is hiring multiple candidates for Technical Support Executive Role.

Salary : Best in class.

Location : Kota, Rajasthan.

Job Description:

• Providing technical support to the clients via Helpdesk.
• Handle software customer complaints and provide appropriate solutions & alternatives within the time limit
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
• Helping store owners if they have difficulties using the products. .
• Consolidating feedback, and convert them into improvement suggestions.
• Relaying feature requests and effective workarounds with team members.
• Ensure privacy and security practices are followed at all times for both merchants and the company.

Requirements:

• Interested in building technical skills and learning about HTML/ CSS
• Strong written skills and experience in Client handling.
• Passion for discovering how and why products succeed.
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with the E-Commerce platform is a plus.
• Knowledge of customer service principles and practices
• Ability to be a quick thinker, research and troubleshoot