Senior Customercare Associate ( Bengali)

Managing incoming and outgoing calls from leads customer queries on treatment

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales end of the day from received data from the concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a patient service representative.

Requirements:

Minimum graduation with 3-5 years of experience in customer care in sales process

Familiarity with CRM systems technical knowledge for data updating in the system

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills in the voice process for this position

Preferred ability to multi-task, prioritize and manage time effectively in the process

Should be Proficient in Bengali, because used to conversation with West Bengal Patients

Preferred candidates who are willing to relocate Hyderabad for work from office position.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Senior Customercare: 5 years (Preferred)

Language:

• Bengali (Preferred)

Work Location: In person