Senior Data Analyst

Who you are

• The ideal candidate is a passionate problem-solver who comfortably translates ambiguous business challenges into clear questions, deep analysis, and strategic recommendations that drive action
• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making
• Hands-on experience running A/B tests and experiment design
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way
• You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists
• Nice to Have:
• Master’s degree in a quantitative field OR on the job experience with applied statistics
• Ability to code in Python/R
• Hands on experience leveraging AI tools for analytics
• Hands-on experience working with customer service tool data sets (e.g., Zendesk)
• Hands-on experience in workforce forecasting

What the job involves

• We are seeking a Senior Data Analyst to join our Operations Analytics team in Barcelona
• You will partner closely with Rover’s Operations org, driving initiatives and supporting analytics towards furthering Rover’s customer experience
• This is a high-visibility role involving direct collaboration with a diverse set of stakeholders to define, measure, test and improve the success of customer experience programs and product developments
• A key component of this position will be providing product analytics support for our Bookings Confidence team, which aims to tackle customer service improvements through product developments
• You’ll be joining an international team, reporting to a Barcelona based Analytics manager, with colleagues and stakeholders split between Barcelona and Seattle
• Thought Partnership: Serve as a strategic partner and advisor to product managers and business leaders, making data-driven recommendations on optimization strategies within customer experience
• Experimentation: Partner with Product Managers, designers and engineers to design and conduct rigorous experiments in support of product developments
• Strategic Planning & Measurement: Partner with Ops Program leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms
• Performance Analysis: Conduct in-depth analysis of key CX (Customer Experience) operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts
• Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions
• Data Infrastructure Support: Support the construction and maintenance of our core reporting abstractions (built in dbt), BI reporting and AI semantic layers

Benefits

• Compensation and Benefits: We offer competitive compensation, health benefits and a pension plan with company match. We also offer generous perks like meal vouchers and wellness reimbursement.
• Treats: Enjoy stocked fridges, coffee, soda, and lots of treats (for humans and dogs). We offer free lunches twice a month and have regular team activities, including happy hours, and more.
• Hybrid Working: We believe that the best work is done in a flexible environment.
• Time Off: Family and life events will always trump business. We offer 25 days of PTO.
• Dogs and Cats: We'll provide help to adopt or foster a pet and help cover your pet's staycation with a sitter on Rover.
• Parental Leave: Work shouldn't get in the way of life. That's why we offer maternity leave (10 weeks fully paid and up to 7 weeks of STD at 60%) and paternity leave (10 weeks fully paid)
• Compensation: We offer competitive compensation as well as 401K match, holiday pay, and pet assistance funds.
• Time Off: Family and life events will always trump business. We offer a generous paid time off package starting at 4 weeks annually, as well as 11 paid holidays
• Health: Taking care of yourself and your health comes first. We offer a competitive benefits package that includes medical, dental, vision, commuter benefits, a generously funded health and wellness wallet, and life insurance.
• Dogs and Cats: We'll provide $1000 to help you adopt or foster a dog or cat. And whenever you need to get away, we'll help cover your pet's staycation with a sitter on Rover.