Senior Data Analyst

Who you are

• Notice when a merchant, a process, or a metric doesn't add up and treat that as an opportunity
• Aren't satisfied stopping at "churn is up" - you need to know why, down to the root cause, even when the answer is uncomfortable
• Like going deep enough to become the person people ask about a problem, but know when "good enough" beats another week of polish
• Aren't afraid to pick up a new tool, language, or AI assistant mid-project if it gets you to the answer faster
• Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis
• Want your work to outlive the request it came from - you'd rather build the dashboard or create a scalable process after answering the same questions too many times
• Believe in data-driven decisions, but have the judgment to know when the data isn't there yet and a decision still has to be made
• Have a track record of working well across Finance, Sales and Customer Success because the best answer to a retention question rarely lives in one team
• 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry
• Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred)
• Experience with customer retention analyses
• Experience building dashboards and reporting in Power BI or similar BI tools
• Strong analytical and problem-solving skills with the ability to investigate complex business questions
• Experience translating data into clear business recommendations
• Comfortable working independently in a fast-paced, ambiguous environment
• Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus
• Excellent communication skills and a collaborative mindset
• Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses

What the job involves

• You'll help SpotOn understand the moments that matter throughout a merchant's journey, from their first interaction with our platform to go-live, and long-term success
• You'll uncover what helps merchants thrive, where we can improve, and how we can build better experiences at every stage. Your work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering
• Retention is one of the highest-leverage opportunities at SpotOn. Every improvement means more merchants growing their business with us, stronger recurring revenue, and better products built from real customer insights
• As the owner of merchant retention and SaaS analytics, you'll help shape how we measure success, prioritize investments, and make decisions across the company. It's an opportunity to influence strategy through data
• You'll join a Finance & Data Analytics team where ownership is part of how we work. We build systems that make trusted insights available to everyone, helping teams spend less time finding answers and more time helping merchants succeed
• Identify the drivers behind merchant retention, churn, and software adoption
• Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders
• Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action
• Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making
• Measure the impact of retention initiatives so we invest in what works
• Some weeks you'll spend hours in SQL untangling a complex problem. Other weeks you'll present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Stock Options
• Paid vacation, 11 company holidays, sick time, and volunteer time off
• Headspace membership for guided meditation and stress relieving tools through the Sequoia App
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
• Desk, Chair and Monitor needed for your home office? We got you
• Monthly cell phone and internet stipend
• Unlimited access to virtual audio and visual workouts through the Sequoia App
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice