Senior Data Operations Analyst

Position: Batch Operations / Computer Operator
Role Summary
The primary role of the Batch Operations / Computer Operator is to manage and support automated batch processing within an enterprise job scheduler. This position is hands-on and execution-focused, responsible for monitoring end-to-end processing cycles, responding to alerts, and managing the full dynamics of a batch windowincluding job failures, abends, timeline pressures, and downstream impacts. The ideal candidate is calm under pressure, operates with a strong sense of urgency, and is committed to meeting processing SLAs and delivering accurate, timely results.
Shift Requirements

• MondayFriday: Market open hours
• Rotating weekend: On-call batch / incident support
• Occasional weekend work: Limited project / implementation activities as needed

Key Responsibilities
Batch Monitoring & Incident Management

• Monitor automated batch job streams in an enterprise job scheduler (e.g., CA Autosys or similar), maintaining heightened sensitivity to all alerts, delays, and abnormal conditions.
• Own the processing cycle during assigned shifts, ensuring jobs start, run, and complete within defined SLAs and market timelines.
• Proactively identify, investigate, and drive resolution of job failures, abends, transmission issues, and connectivity-related problems.
• Escalate incidents to appropriate application, infrastructure, and vendor support teams with clear, concise context and required urgency.
• Lead or actively participate in incident bridges, contributing to triage, impact assessment, and root cause analysis (RCA) for batch-related events.
• Provide accurate, timely status updates during high-pressure periods (e.g., SOD, intraday cycles, EOD, month-end, quarter-end).

Job Scheduling & Change Management

• Add, modify, or remove jobs within the batch stream based on approved requests from operations, client service, and project teams.
• Work closely with internal teams to correctly sequence new jobs and dependencies as part of new batch onboarding and JIL/build work.
• Support key initiatives such as disaster recovery tests, client/vendor testing, and other controlled non-production and production events.
• Adhere to all change, compliance, and approval standards, ensuring that environmental changes follow documented procedures and corporate policies.

Operational Support & Client/Vendor Interaction

• Intake, prioritize, and organize intraday requests for daily and weekend processing via the ticketing system.
• Communicate with clients, financial institutions, and vendors via email and phone regarding file receipt, report delivery, and other batch-dependent outputs.
• Use enterprise monitoring tools to track the health of applications, systems, and storage involved in the batch ecosystem, and act on early warning indicators.

Documentation & Continuous Improvement

• Perform detailed research and analysis of job failures and anomalies, documenting findings, impacts, and corrective actions.
• Create and maintain procedural documentation for batch processes, transmissions, contact lists, and operational runbooks.
• Document incident records, including analysis, remediation steps, and preventive recommendations; produce clear shift turnover reports, problem logs, and other operational records.
• Contribute feedback and ideas to continuously improve batch stability, observability, and supportability.

Required Skills & Experience
Technical Skills

• Experience with enterprise job scheduling / automation tools (e.g., CA Autosys or similar), including job dependencies, calendars, and event handling.

• Familiarity with file transfer and back-office processing (e.g., SFTP, NDM) and associated controls (naming, timeliness, completeness).

• Fundamental understanding of:

• Operating systems: Microsoft Windows, Linux, Unix

• Storage concepts: NAS and general storage terminology

• Networking and protocols: TCP, SSH, SFTP, HTTPS, and related connectivity concepts

• Experience with enterprise monitoring and alerting tools for applications and infrastructure.

Industry & Domain

• Familiarity with wealth management or broader financial services terminology, workflows, and operational cycles is strongly preferred.
• Understanding of the criticality of market-driven timelines, cutoffs, and regulatory expectations around data accuracy and availability.

Behavioral & Soft Skills

• Proven ability to multi-task and manage multiple concurrent incidents and requests in a fast-paced, high-pressure environment.
• Strong sense of urgency, ownership, and follow-through to drive issues to resolution within SLA.
• Clear, professional written and verbal communication skills for both technical and non-technical audiences, including clients and external partners.
• Team-oriented, must-get-it-done attitude, especially during peak processing periods such as month-end and quarter-end.
• Strong attention to detail with the ability to distinguish symptoms from root causes and document findings clearly.

Basic Qualifications

• Bachelors degree preferred; equivalent work experience may be substituted in lieu of a degree.
• 3+ years of professional experience in batch operations, production support, or a related functionpreferably within the wealth management or financial services industry.

Equal Employment Opportunity

InvestCloud is an Equal Opportunity Employer/Disability/Vet.
InvestCloud is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.