Senior Debtors Controller

Reporting to: Financial Manager / Financial Director
Location: Westlake

Please note this role will be moving to Montague Park in May 2027.

Purpose:

The Senior Debtors Controller is responsible for managing allocated customers of the company's accounts receivable portfolio to ensure the timely collection of outstanding debts, accurate customer invoicing, and effective maintenance of customer accounts. The role plays a key part in optimizing cash flow, reducing credit risk, resolving account queries, and ensuring compliance with company policies and financial controls.

Key Responsibilities

• Manage customer accounts, including invoicing, payments, reconciliations and outstanding balances.
• Monitor debtor accounts and actively follow up on overdue payments to ensure timely collections.
• Manage credit control processes, including credit checks, credit limits and identifying potential credit risks.
• Build and maintain professional customer relationships while resolving payment and account queries.
• Investigate and resolve billing discrepancies, payment disputes and account queries in collaboration with internal departments.
• Maintain accurate debtor records, supporting documents and account information.
• Monitor and manage the debtor age analysis and provide regular collection and debtor reports to management.
• Provide accurate debtor information to support cash flow forecasting.
• Assist with month-end and year-end processes, reconciliations, audits and related financial administration.
• Ensure credit notes, account adjustments and write-offs are correctly reviewed and processed for approval.
• Ensure compliance with company financial policies, procedures and internal controls.
• Identify opportunities to improve debtor processes and collection practices.

Role Capabilities and Personal Characteristics

• Strong knowledge of debtor administration, accounts receivable, and credit control principles.
• Excellent collection and negotiation skills.
• Strong analytical and problem-solving ability.
• High level of accuracy and attention to detail.
• Effective planning, organization, and time management skills.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management capability.
• Ability to handle difficult conversations professionally and confidently.
• Ability to work independently while meeting deadlines and targets.
• Strong integrity and commitment to maintaining confidentiality**.**

Education and Required Knowledge

• Diploma or Degree in Finance, Accounting, or a related field.
• Minimum 5 years' experience in a debtor /accounts receivable environment.
• Proven experience in credit control and collections.
• Experience working with ERP or accounting systems such as SAP, Syspro, Sage, Pastel, or similar.
• Strong understanding of VAT, reconciliations, and financial controls.
• Advanced Microsoft Excel skills will be required**.**

If you meet the above requirements and are looking to grow your career within a fast-paced FMCG environment, we invite you to apply.

If you have not received a response within two weeks of submitting your application, please consider your application unsuccessful.

To consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information,such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.

To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/****. Printed copies of this Processing Notice can also be accessed from the HR department. We kindly request that you read the HR Processing Notice to ensure that you understand how Libstar uses and processes your personal information.