Senior Delivery Engineer

Who you are

• Built deep hx platform expertise and production-grade Python, including testing, deployment and model lifecycles
• Have excellent pricing and modelling judgement when working with customer’s - working with insurance & actuarial teams is a plus
• Developed strong technical enablement instincts, pitching sessions and documentation at the audience's real level
• Coached customer teams to work independently rather than solving problems for them
• Operated with high ownership and self-direction, building repeatable process where none exists
• Prioritised transparently across competing delivery, review and content demands
• Communicated with credibility and clarity across developers, actuaries, delivery partners and internal stakeholders

What the job involves

• Hi 👋 I’m Dom Allgood, Client Education Manager at hyperexponential
• I joined four years ago as a Curriculum Developer and have spent the last couple of years growing Client Education into the (soon to be) five-person team it is today
• Before hx I spent a decade teaching Computing in secondary schools
• Outside of work most of my time goes to my two children, and what's left to running and, more recently, mountain biking - where I'm still very much a beginner
• Client Education exists to get our customers to value as quickly as possible, and to keep them there
• We run instructor-led training, own hx Academy where all our self-paced learning content lives, own the certification programme, and run some of our customer events
• We've also recently taken ownership of Developer+, and that's where this role comes in
• Our first customers are working through the programme now, and as it grows it will need to evolve based on what we learn from them
• This isn't a typical Delivery Engineer role, you'll sit in Client Education rather than Delivery Engineering
• You'll still work closely with the wider Delivery Engineering team, but your day to day is the customers on Developer+: delivering workshops, running drop-ins, reviewing their code, and shaping the programme around what you learn doing it
• You'll partner with Product too, so customers can adopt new enhancements quickly and smoothly
• There's no established playbook for this yet, so what matters most is the drive to build one
• If that sounds like the kind of problem you want to own, I'd love to hear from you
• The hyperexponential Delivery Engineering team is a unique blend of engineers, actuaries, mathematicians and data scientists
• We don’t take on traditional “transformations” (we have brilliant partners for that) – we specialise in handling only the most difficult and interesting problems our customers face, where only a combination of technical depth, market expertise and hx knowledge will do
• The Delivery Engineering team are the experts' experts of the hx platform, knowing it top-to-bottom, inside-out – both breadth and depth
• You’ll learn its limits and which can be pushed
• You’ll uncover every trick in the book, the secret combinations, and the shortcuts
• You’ll combine all of this with a growing knowledge of insurance technology to present 'the art of the possible' to our customers and help shape cutting-edge tech, while working alongside some of the brightest, most ambitious people in the tech and insurance industries
• Move customer teams from hx-led build to independent delivery, shifting effort from pairing toward review and advisory
• Keep every engagement moving to its prescribed path, sequencing services to each customer's build stage
• Deliver structured enablement sessions — architecture, coding best practice, testing and deployment, model lifecycles — pitched at each team's level
• Run code review as a consistent, standards-anchored service, evolving hx's model development standards where reviews expose gaps
• Provide drop-in support shaped by each customer's build stage, resolving most issues in session rather than escalating
• Make Developer+ repeatable rather than personality-dependent, documenting delivery and using AI to scale capacity
• Convert delivery knowledge into hx Academy content, prioritised by what reviews and drop-ins actually surface
• Act as the technical voice of the customer into Product, feeding back recurring friction on a regular rhythm

The application process

• Initial call with our Talent team
• Take-home Python challenge followed by Skills Interview
• Manager Interview
• Values Interview
• Meet the CEO
• Next steps:
• If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome

Benefits

• £5,000 for individual and group training and conference budget
• 25 days holiday plus 8 bank holiday days (33 in total)
• Company pension scheme via Penfold
• Mental health and therapy provision via ⁠Spectrum.life
• Individual wellbeing allowance via Juno
• Private healthcare insurance through AXA
• Top-spec equipment (laptop, screens, adjustable desks, etc)
• Regular remote & in-person hackathons, lunch & learns, socials and games nights
• Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry