Senior Delivery Lead (Ref 26601)

Responsibilities

• As a Delivery Lead, you will be responsible for leading end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments.
• You will ensure service quality and efficiency while managing delivery outcomes and identifying opportunities for follow-on work through up-selling or cross-selling.
• You are expected to be a subject matter expert with deep knowledge and experience, possessing strong influencing and advisory skills.
• You will take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Providing solutions to problems that apply across multiple teams is a critical part of this role.
• Provide advanced guidance to project teams to ensure alignment with strategic objectives and delivery excellence.
• Shape delivery approaches and outcomes by anticipating challenges and implementing proactive solutions.
• Engage with stakeholders across functions to influence decisions and elevate service quality standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Champion collaboration across teams to foster innovation and achieve shared goals.

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• 10+ years of IT Service delivery experience
• Strong end-to-end delivery and implementation background
• Expert proficiency in Account Delivery Management is required.
• Expert proficiency in Estimation and Planning is recommended.
• Expert proficiency in Business Operation Management and Work Management is suggested.

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Licence no: 12C6060

Pay: Up to $18,000.00 per month

Work Location: In person