Senior Delivery Manager

Location Name: Pune Corporate Office - Mantri

Job Purpose Effectively capable of handling Support in Oracle PL/SQL / MS SQL Database technology.

Duties And Responsibilities

• Working experience on Application support.
• Knowledge of Oracle PL/ SQL or MS SQL Server.
• PL/SQL Procedure, T-SQL Development, Stored Procedures, Functions, Views, Triggers, SQL Server Agent Jobs creation & management
• Manage end-to-end production support, including incident management, problem management, service requests, and user support within defined SLAs.
• Analyze application issues, perform initial troubleshooting, and collaborate with application partners for root cause analysis and permanent fixes.
• Monitor application health, database performance, interfaces, batch jobs, and system availability across Oracle and MS SQL environments.
• Coordinate application releases, patches, upgrades, and change requests with business users, vendors, and internal technology teams.
• Validate and oversee the implementation of fixes provided by application partners, ensuring minimal impact to business operations.
• Execute SQL queries and perform data analysis, reconciliation, and data correction activities to support business and operational requirements.
• Work closely with business stakeholders, infrastructure teams, database administrators, and external partners to ensure stable and secure application operations.
• Validate business requests and provide data clarifications through database analysis.
• Would be responsible to prepare processes and best practices in day-to-day activities and implementing the same.
• Knowledge of Shell Scripting will be having added advantage

Key Decisions / Dimensions

• Fast Decision making on Production Fix is expected.

Major Challenges

• Define and Manage SLAs for all Production Deployment Support Activities
• Define and Meet Milestones for all Project Deliveries

Required Qualifications And Experience

• Qualifications
• Post Graduates with relevant Development / Support experience of 4-8 years (also graduates with experience of 6-10 years may apply)
• Work Experience
• Relevant work experience of 4 to 6 Years.
• Prior & relevant experience in the Financial Services Industry would be an added advantage.
• Demonstrated success & achievement orientation.
• Excellent communication skills.
• Strong bias for action & driving results in a high performance environment.
• Excellent relationship skills.
• Strong analytical skills
• Exceptionally high motivational levels and needs to be a self-starter.