Senior Department Manger

What You’ll Do

As a Senior Department Manager, you are responsible for the operational, people, and performance outcomes of your department. You will deliver outstanding shift leadership and play a key role in driving restaurant‑wide results.

Operational Excellence

·       Deliver smooth, efficient shift execution with a strong focus on speed, accuracy, and customer satisfaction.

·       Uphold outstanding Quality, Service, Cleanliness & Value (QSC&V) every day

·       Maintain the highest standards in food safety, hygiene, and customer hospitality

·       Ensure all operational procedures and compliance requirements are consistently met

·       Engage with customers during shifts to gather insights and continuously elevate the guest experience

Business Performance

·       Lead your department to meet operational, sales, and service targets

·       Support quarterly sales plans, local marketing initiatives, and community engagement

·       Monitor department‑related inventory, equipment, and technology, ensuring proper use and upkeep

·       Use data, reports, and key performance indicators (KPIs) to track performance and drive continuous improvement

·       Maintain responsibility for shift outcomes, demonstrating strong understanding of labor, inventory, cash flow, and overall profitability

·       Manage cash control processes in line with McDonald’s policies

Leadership & People Management

·       Lead, coach, and support crew and shift leaders to achieve strong performance and development

·       Train and develop crew and managers to build capability and ensure department readiness

·       Contribute to recruitment, onboarding, coaching, and performance management processes

·       Foster a positive, inclusive, and high‑performing team culture

·       Resolve customer issues on shift, ensuring timely and effective solutions

·       Model McDonald’s values, behaviours, leadership standards, and policy expectations, including Respectful Workplace, social media, employment law, and safety/security procedures

·       Communicate proactively with other Shift Managers to share results, insights, and operational opportunities

·       Conduct annual performance reviews and support growth pathways for crew within your department

---

What You’ll Bring

We’re looking for someone who is:

·       A passion for delivering outstanding customer service

·       Strong people leadership — motivating, coaching, and developing teams

·       Confidence using operational tools, systems, and KPIs

·       Excellent communication, organization, and problem‑solving skills

·       Ability to perform under pressure and adapt quickly in a fast‑paced environment

·       A hands‑on, team‑focused leadership approach

Essential Qualifications & Experience

To be considered, applicants must have:

• Qualified Department Manager
• Minimum 2 years’ relevant experience in a senior leadership role
• Demonstrated success in a McDonald’s business environment
• DLM – Proof of completion
• Contactable referees — applications stating “referees available on request” will not be considered
• Approval from your Franchisee/Operations manager if you are a current McDonald’s employee

Tertiary education and McDonald’s Technology Operations training are advantageous.

What We Offer

• Career growth opportunities within an iconic global brand
• Comprehensive training and leadership development
• Dynamic team environment
• Flexible hours

---

Ready to Apply?

If you’re a motivated leader who thrives in a dynamic environment and is passionate about people and results, we want to hear from you.

Please submit:

·       Your CV

·       Evidence of right to work in NZ (e.g. NZ Passport or Resident Visa)

·       Evidence of McDonald’s qualifications

·       Tertiary qualification documents (if applicable)

·       Contactable referees

Only applicants meeting the criteria above will be considered.