Senior Desktop Engineer

Role & responsibilities

Sr. Desktop Engineer

Leads desktop engineering standards and complex endpoint issue resolution across integration waves, mentoring Desktop Engineers and owning the imaging/configuration baseline used across all sites.

Reports to: Infrastructure Architect / Project Lead

Key Responsibilities

• Define and maintain the desktop imaging and configuration baseline (FPW/GRF standards, Intune policies)
• Lead acceptance QA on vendor-delivered builds and escalate deviations from standard
• Troubleshoot complex/escalated desktop and endpoint issues across integration waves
• Mentor and provide technical direction to Desktop Engineers
• Partner with the Infrastructure Architect on endpoint security and compliance requirements
• Evaluate and pilot new imaging/deployment tools or processes to improve delivery speed

Required Qualifications

• 5+ years experience in desktop/endpoint engineering, including team or technical lead experience
• Deep expertise with Windows imaging, Intune/Endpoint Manager, and endpoint security baselines
• Experience managing vendor-delivered hardware/imaging at scale
• Strong documentation and mentoring skills

Preferred Qualifications

• Experience standardizing desktop builds across multiple M&A integrations
• Relevant Microsoft or endpoint security certifications