Senior Desktop / EUC Support Engineer

About the role

Senior Desktop / Systems Engineer providing high-performance end-user and systems support to desktop and servers infrastructure. This role is critical in ensuring stability, speed, and reliability across front-office environments, where low latency, rapid issue resolution, and strong stakeholder communication are essential.

Key responsibilities

• Provide hands-on desktop, EUC and software support for banking users
• Perform incident management, root-cause analysis, and timely escalation for critical issues
• Ensure high availability of desktop and systems infrastructure
• Collaborate with infrastructure, network, and application teams to provide high available services
• Support patching, upgrades, deployments, and configuration management

About you

• Minimum 7 years of experience in desktop engineering, systems engineering, or end-user support within banking or financial markets
• Good working knowledge of Active Directory, Group Policy and user administration
• Experience supporting Ms Office, Office365, Teams and SharePoint
• Ability to troubleshoot desktop, laptop, mobile device and peripheral issues
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN and Wi-Fi
• Ability to troubleshoot complex, time-sensitive issues under pressure
• Excellent communication skills and stakeholder management across front-office and technology teams
• Strong problem-solving mindset with a proactive, service-oriented approach

Interested candidates please email your latest resume to [email protected]