Senior Desktop Support

IT Desktop Support Engineer

£225-275 per day, Outside IR35

Initially until the end of Jan 2027 (+ Likely extensions)

2.5 Days per week onsite in Newport, 2.5 days remote

Unify are exclusively partnering with a well known brand in the Defence industry (No SC Clearance required). We are supporting them by strengthening their IT team with crucial Contractor hires who can hit the ground running and add value from day one.

We are seeking 2 x highly skilled IT Desktop Support Engineers to join the team in Newport ASAP. You'll be looking after internal IT users.

We need:

Solid 1st/2nd line skills:

Laptop provisioning, Wifi issues, printer problems, password resets, security issues - very much helpdesk/desktop related.

Good customer service and communication.

Floor walking - using initiative to solve problems.

Good decision making to prioritize tickets.

No documentation - therefore must be dynamic and motivated to deliver, document and handover.

Communicate and support users from shop floor to c-suite management.

Enthusiastic, helpful, team player, who can educate and help upskill juniors.

What you'll do:

Own tickets in ITSM (logging, response, resolution).

Deliver fast, friendly support for routine issues.

Produce simple knowledge articles as you go.

One-stage, in-person interview process.

Start ASAP!

Please apply by submitting your latest CV for immediate review by our Talent team.