Senior Developer-HRSD

We are looking for an experienced ServiceNow Senior Developer to join our team and lead the technical delivery of enterprise-level HR Service Delivery (HRSD) and custom ServiceNow applications .

The successful candidate will be responsible for translating business requirements into scalable ServiceNow solutions, providing technical leadership to development teams, and ensuring high-quality delivery across the complete development lifecycle—from solution design through testing, deployment, and transition to support.

This role requires strong hands-on ServiceNow development expertise combined with experience in platform architecture, integrations, governance, DevOps, Agile delivery, and technical team coordination .

Key Responsibilities

• Lead the technical design and development of ServiceNow HRSD and custom application solutions.
• Translate business and functional requirements into scalable and maintainable technical solutions.
• Develop, configure, test, troubleshoot, and deploy ServiceNow applications across development, QA, and production environments.
• Ensure solutions follow ServiceNow platform standards, architecture principles, security requirements, and development best practices.
• Work closely with business users, Business Analysts, Project Managers, and other stakeholders to understand requirements and deliver appropriate technical solutions.
• Provide technical guidance and day-to-day coordination to ServiceNow developers.
• Review developers' work, conduct code and peer reviews, and ensure technical quality before deployment.
• Manage technical quality gates including solution design, QA readiness, production deployment, and operational handover.
• Design and maintain integrations between ServiceNow and enterprise applications using appropriate integration technologies.
• Develop and maintain custom ServiceNow applications and workflows.
• Support ServiceNow HRSD modules and related employee-service processes.
• Configure and administer Now Assist , including creation and management of relevant skills and prompts.
• Establish effective development lifecycle practices covering release management, testing, cutover, deployment, and production support.
• Support DevOps practices and Agile delivery methodologies.
• Identify technical risks, dependencies, and issues and work with project leadership to resolve them.
• Ensure applications are designed for long-term maintainability, performance, security, and operational support.
• Participate in technical discussions and provide presentations to senior stakeholders when required.

Required Qualifications & Experience

• Bachelor's degree or equivalent education in Computer Science, Information Technology, Engineering, or a related discipline .
• 6+ years of overall IT experience , preferably within enterprise or multinational environments.
• 6+ years of hands-on ServiceNow experience , including large-scale implementations.
• Strong experience delivering ServiceNow solutions through the complete lifecycle, including:
• Requirements analysis
• Solution design
• Development
• Testing
• Deployment
• Cutover
• Production support
• Strong hands-on experience with ServiceNow HRSD .
• Proven experience developing custom ServiceNow applications .
• Strong understanding of ServiceNow platform architecture .
• At least 1 year of experience providing technical leadership or coordinating development teams .
• Strong programming experience with:
• JavaScript
• HTML
• CSS
• Strong knowledge of ServiceNow integration capabilities , APIs, and enterprise integration patterns.
• Practical experience with Now Assist , including administration, skills, and prompt configuration.
• Experience with ServiceNow governance, DevOps, Agile delivery, release management, and deployment processes .
• Ability to establish and maintain development standards, quality gates, testing processes, release strategies, cutover plans, and operational handover procedures.
• Understanding of IT service and governance frameworks such as ITIL, COBIT, VeriSM, or IT4IT .

Leadership & Communication

The candidate should be able to:

• Lead and mentor ServiceNow developers.
• Coordinate technical activities across multiple workstreams.
• Communicate effectively with business stakeholders and senior management.
• Challenge technical or project decisions when necessary and provide practical alternatives.
• Prepare and deliver technical presentations to senior stakeholders.
• Manage priorities, risks, dependencies, and deadlines effectively.
• Build strong working relationships with technical and non-technical stakeholders.