Senior DevOps Engineer

• Location: Ho Chi Minh city/ Hanoi
• Department: Engineering
• Report to: DevOps Lead

About Us

ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.

Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.

Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learner's goals and context, ensuring measurable improvement and lasting confidence.

Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world.

Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators:

• Forbes Top 4 Companies Using AI to Transform the World
• Research Sniper Top 5 Best AI Apps
• ASU+GSV EdTech 150
• CB Insights Top 100 AI Companies

Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication.

Role Summary

We are seeking a proactive Senior DevOps Engineer to join our elite engineering team in Vietnam. You will play a pivotal role in scaling our cutting-edge AI product, ensuring high availability, and optimizing our infrastructure using the latest technologies.

Key Responsibilities

• Automation & CI/CD: Implement and maintain robust CI/CD pipelines. Actively leverage AI tools (e.g., GitHub Copilot, ChatGPT) to optimize scripting and automate repetitive operational tasks.
• Infrastructure & K8s Management: Manage the lifecycle of AWS infrastructure and EKS clusters, including version upgrades, node group migrations, and ensuring zero-downtime operations.
• Observability & Performance: Implement and manage monitoring, logging, and APM solutions to trace transactions, identify bottlenecks, and ensure system health.
• Database & Data Integrity: Manage cloud databases (RDS, DynamoDB), ensuring high availability, automated backup strategies, and disaster recovery readiness.
• Security & DevSecOps: Proactively improve system security by managing IAM policies, performing vulnerability scanning, and implementing security best practices across the stack.
• Collaboration & Support: Partner with developers to optimize workflows and troubleshoot issues with a supportive, open-minded approach.
• Documentation: Maintain clear and comprehensive technical documentation for internal knowledge sharing.

What You Will Have
Technical Requirements

• 3-5 years of hands-on DevOps experience in production environments.

• Kubernetes Expertise: Deep understanding of EKS, Helm charts, and ArgoCD. Experience with K8s version upgrades is a strong advantage.

• Cloud & IaC: Proficiency in AWS services and Terraform.

• Observability: Working knowledge of APM tools (Signoz/Sentry/New Relic) and monitoring stacks (Prometheus/Grafana).

• Database Management: Experience in managing and scaling AWS RDS (Aurora/PostgreSQL) and DynamoDB.

• Security Mindset: Familiarity with Network security, IAM, Secret Management, and container security scanning.

• Scripting: Strong abilities in Bash or Python for automation.

• AI Fluency: Demonstrated ability or high interest in using AI tools to solve complex technical problems and increase productivity.

• Can-do Attitude: A proactive problem-solver who brings solutions, not just problems.

• Low Ego & Openness: You value the best idea over being "right," embrace feedback, and share knowledge generously.

• Collaborative & Adaptable: Strong communication skills and comfortable in a fast-paced, evolving startup environment.

What We Offer

• Flexible work setup: Remote-first for Singapore, India, Indonesia, Malaysia; hybrid model for Vietnam.
• Comprehensive employee well-being benefits.
• Free ELSA Premium courses to polish your language skills
• Collaborative, international team culture.
• Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.