Senior DevOps Engineer, CX

So, what’s the role all about?

As a Senior DevOps Engineer, you will manage and enhance the cloud infrastructure and software delivery ecosystem powering our products. You will work with R&D, QA, Security, and Operations teams to ensure our platforms are scalable, secure, reliable, and cost-efficient.

You will focus on AWS, CI/CD, infrastructure automation, containers, monitoring, and continuous improvement.

How will you make an impact?

Build and maintain CI/CD pipelines using Jenkins and GitHub Actions.

Manage and optimize AWS infrastructure for scalability, security, reliability, and cost.

Automate infrastructure and deployments using Terraform, Docker, ECS/EKS, and scripting.

Monitor and troubleshoot environments to ensure availability and performance.

Drive cloud security, Infrastructure as Code, and DevOps best practices.

Collaborate with R&D, QA, Security, and Operations teams.

Leverage AI tools and automation to improve troubleshooting, RCA, and operational efficiency.

Have you got what it takes?

5–7 years of experience in DevOps, Cloud Engineering, or a similar role.

Strong hands-on experience with AWS, including EC2, ECS/EKS, VPC, ALB, Lambda, CloudFront, and CloudWatch.

Strong knowledge of Terraform, Docker, Jenkins, and GitHub Actions.

Proficiency in Shell/PowerShell and at least one programming language such as Python, Groovy, Java, JavaScript, or Go. Experience with monitoring, troubleshooting, cloud security, and Git-based workflows.

Strong problem-solving skills and experience working in Agile environments.

You will have an advantage if you also have:

Experience with AWS RDS and database infrastructure.

Knowledge of FinOps and cloud cost optimization.

Software development experience.

Experience with multi-region or multi-tenant SaaS environments.

Experience using AI tools/agents such as GitHub Copilot, ChatGPT, Claude Code, or Cursor for automation and RCA.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where teams work in a fast-paced, collaborative, and creative environment. At NiCE, every day is an opportunity to learn, grow, and make an impact.

If you are passionate about cloud, automation, reliability, and innovation, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

Our NiCE-FLEX hybrid model offers 2 days from the office and 3 days remote each week, enabling flexibility while keeping collaboration and innovation at the heart of our work.

Requisition ID: 11697
Reporting into: Tech Manager
Role Type: Individual Contributor