Senior DevOps ITSO Engineer (8+ years)

JD for DevOps ITSO Engineer

Experience: 8-12 Years
Location: Pune/Hyderabad
Shift: General Shift (Off-hours support during critical incidents)

Role Summary

Looking for an IT Service Owner (ITSO) / Service Manager with strong hands-on experience in DevOps, Cloud Operations, and Production Support. The role is primarily focused on DevOps & Cloud (70%) and Service Management (30%).

Mandatory Skills

• 8-12 years of IT experience.

• Minimum 4-5 years of hands-on Cloud & DevOps experience.

• Strong experience in AWS (Preferred).

• Hands-on experience with:

• Jenkins / Azure DevOps

• Kubernetes

• Docker

• Terraform

• CI/CD Pipelines

• Experience in Production Support / SRE / Cloud Operations.

• Strong knowledge of:

• Incident Management

• Problem Management

• Change Management

• RCA

Tools

• ServiceNow
• Jira
• Azure DevOps
• Splunk
• Dynatrace
• Prometheus / Grafana (Good to have)

Responsibilities

• Own service health, stability, and operational governance.
• Manage cloud platforms and production environments.
• Drive incident resolution, RCA, and service improvement.
• Support releases, deployments, and change activities.
• Work closely with Development, Cloud, Infrastructure, and Business teams.
• Participate in major incident management and stakeholder communications.