Senior Diagnostic Software Support Engineer

Company Description

Company Overview:
https://www.msxi.com/en/
At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Description

Master Technician – Senior Diagnostic

Department

Aftersales / Technical Services / Workshop Operations

Reports to

Workshop Manager / Technical Manager / Service Manager

Experience

Approx. 6–12 years; minimum 4–5 years in premium OEM diagnostics

Location

Role Summary. The Master Technician is the workshop’s senior diagnostic authority, responsible for resolving complex premium-vehicle faults, managing escalations, performing advanced ECU programming and network diagnostics, and mentoring other technicians.

Key Responsibilities

• Diagnose escalated, intermittent, cross-domain and network-related vehicle faults.
• Perform complex ECU programming, coding, software updates and adaptations.
• Troubleshoot CAN/LIN communication, gateway and module-network faults.
• Lead technical escalations and prepare structured cases for OEM support where required.
• Capture and interpret diagnostic logs and traces.
• Mentor junior and mid-level technicians on diagnostic process, tools and quality standards.
• Maintain accurate job-card, warranty and technical documentation.
• Coordinate with Service Advisors, Parts, Warranty and OEM technical teams.
• Follow workshop quality, safety, ESD and high-voltage procedures.

Preferred Skills

• OEM Master Technician or equivalent certification.
• Experience with XENTRY, ISTA, ODIS, PIWIS or equivalent OEM tools.
• UDS / ISO 14229 awareness; ODX familiarity.
• CANalyzer, CANoe or equivalent network-analysis exposure.
• ADAS calibration and EV/high-voltage safety awareness.

Qualifications

Required Qualifications

• Diploma or B.Tech in Automobile, Electrical or Electronics Engineering.
• Hands-on premium OEM diagnostic experience.
• Proven ECU programming/coding and advanced CAN diagnostic capability.
• Experience with complex diagnostic case handling and technical documentation.
• Strong communication and mentoring capability.

Additional Information

Preferred Skills

• OEM Master Technician or equivalent certification.
• Experience with XENTRY, ISTA, ODIS, PIWIS or equivalent OEM tools.
• UDS / ISO 14229 awareness; ODX familiarity.
• CANalyzer, CANoe or equivalent network-analysis exposure.
• ADAS calibration and EV/high-voltage safety awareness.

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.