Senior Director, Global Client Success

For our client, we are seeking a Senior Director, Global Client Success to join the team of a leader in the Business Services space.

This senior leader will shape the strategy and execution of global client success operations, with a strong emphasis on scalable processes, governance, and measurable customer outcomes. The role will partner closely with cross-functional teams to strengthen onboarding, adoption, and support readiness across enterprise client engagements. It also carries responsibility for improving customer health, implementation quality, and operational performance in a complex, international environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Develop and execute strategies for client success and product operations
• Lead onboarding and adoption programs to ensure customer satisfaction
• Monitor customer health and implement proactive engagement strategies
• Establish standards for implementation quality and risk management
• Drive continuous improvement initiatives across operational workflows

Qualifications

• 10+ years in product operations, client success, or SaaS-related leadership roles
• 5+ years leading cross-functional teams in enterprise software or analytics
• Experience with customer lifecycle operations and support readiness
• Strong background in building scalable operating models and governance frameworks
• Demonstrated expertise in executive communication and stakeholder management

Benefits

• Full-time employment with opportunities for professional growth
• Potential for involvement in global operations and transformation projects
• Work in a collaborative environment with cross-functional teams
• Engagement in innovative processes related to customer success and operational excellence
• Possibility to lead and influence significant organizational changes

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.