Senior Director, Product & Engineering Enablement

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description We’re looking for an exceptional leader to build and lead the next generation Product & Engineering Enablement function.

This is not a traditional Product Operations role. It is an opportunity to redefine how a modern Product, Engineering and Platform organisation operates in an AI-enabled world.

Reporting to the COO, Product and Customer, you will design and continuously evolve the operating system that enables our teams to perform at their best. You’ll combine technology, data, AI, operating model and commercial thinking to create an environment where teams can focus on delivering exceptional customer and business outcomes.

You will be equally comfortable shaping strategy with senior leaders and rolling up your sleeves to build new capabilities, modernise existing services and lead transformation.

• Create and deliver a clear vision for Product & Engineering Enablement aligned to organisational priorities.
• Shape the future operating model by identifying opportunities to simplify, modernise and automate how teams work.
• Champion an AI-first mindset, embedding intelligent automation and data-driven decision making into everyday ways of working.
• Lead the strategy, governance and evolution of the tooling landscape supporting Product, Engineering and Platform teams.
• Develop product data and insight capabilities that empower teams to make better decisions.
• Accelerate the responsible adoption of AI across Product, Engineering and Platform.
• Establish effective governance and optimisation of technology spend.
• Own the continuous evolution of how Product, Engineering and Platform teams operate
• Build a culture focused on learning, simplification and measurable improvement.
• Use data, feedback and emerging technology to remove friction, improve productivity and enhance the experience of Product, Engineering and Platform teams.
• Continuously challenge existing practices and identify opportunities to increase organisational effectiveness.

Qualifications You’ll be an experienced builder who has successfully created or transformed enablement capabilities within a modern digital organisation.

• Significant leadership experience across Product Operations, Product Enablement or Product Platform functions.
• A strong understanding of modern Product Management, Engineering and Platform practices.
• Experience designing operating models and improving organisational effectiveness.
• Expertise in product tooling, workflow automation and platform enablement.
• Experience establishing data and insight capabilities that move beyond reporting into decision support.
• Strong commercial acumen, including technology FinOps, cloud cost optimisation or SaaS portfolio management.
• Practical experience introducing AI into products, processes or ways of working.
• Excellent stakeholder management, with the credibility to influence leaders across Product, Engineering, Platform, Technology and Finance.

This is an opportunity to shape how a modern Product, Engineering & Platform organisation operates—building the capabilities, platforms and ways of working that will enable our teams to succeed today and in an increasingly AI-enabled future.

Additional Information We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.