Senior Director - RCM Operations

Role & responsibilities

• Own end-to-end Back Office RCM performance and collections outcomes for assigned portfolios, including cash acceleration, AR performance, denials management, and revenue realization

• Drive predictable, disciplined delivery across quality, productivity, SLA adherence, cost and client commitments.

• Enable AI- and automation-led transformation by partnering with Product, Operational Excellence and Technology teams. Scale intelligent automation, denial prediction, auto-resolution, and analytics-driven interventions to improve collections efficiency, productivity, cost-to-collect, and operational predictability.

• Own portfolio-level financial performance, including productivity, margins, cost-to-serve and investment effectiveness, supported by rigorous performance management and governance cadence.

• Lead BI, reporting, advanced analytics, and data governance across RCM

• Accountable for all people outcomes. WIll lead a large Operations team of 2000+ FTEs

Preferred candidate profile

20+ years of progressive leadership experience in large-scale operations with 10+ years of leadership experience in Revenue Cycle Management, with strong understanding of collections, AR, denials, productivity and client performance outcomes.