Senior Dispatch Executive

Roles and responsibilities :

• Create a streamline process for technicians and delivery partners; to ensure on time service and installation
• Manage and maintain the records of the outward movement of stock.
• Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
• Build and refine performance management tools to improve quality of the technicians and the delivery partners
• Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
• Communicate with our customers if needed
• Coordinate with the Warehouse team for smooth movement of the Inventory.

Requirement :

• Excellent verbal and non-verbal communication skills
• Customer service skills
• Problem-solving abilities
• Leadership capabilities
• Teamwork skills
• Safety and security awareness
• Organisational skills