Senior Dispatch Officer

Senior Dispatch Officer

Manufacturing Company – Heavy Industrial environment

Team Leadership experience.  Strong computer literacy.

$80 - 85K + Bonus + Super NEG.

Great opportunity to join a well-established medium-sized Australian Company in the manufacturing sector producing core construction materials for the home and infrastructure sector.  A leading manufacturer and supplier of quality products, our client has a high profile, is committed to safety, and driving efficiency and competence throughout their manufacturing site and distribution network.

As part of a small team, you will be responsible for providing the day-to-day support and coordination of the overall dispatch team / function whilst also working as an active team member taking and processing customer orders through the companies commercial systems, and coordinating with production / depots to ensure availability and the safe transportation of goods to the customer in a timely manner.   Duties include:

·         Coordination of the overall dispatch team / function

·         Taking incoming customer orders (via phone and email predominantly)

·         Processing orders – inputting accurate data into the Companies ERP system – Microsoft Business Central.

·         Liaising with Production / Warehouse/ Depots re the fulfilment of orders

·         Liaising with the Companies Transport Carrier – communicating with Drivers, ensuring loaded correctly (in compliance with standard operating procedures to comply with regulatory and company requirements) and delivered on time and in full to the customers

·         Monitoring and reporting of pallet movement.

·         Customer service / problem solving with customers and across the business ie sales, operations

·         Administration as it relates to this area of the business – dispatch records and documentation.

·         Participating in 5S programs as it relates to continuous improvement

The ideal candidate will demonstrate:

·         Team leadership / Supervisory experience – of a small team - in the dispatch function of a manufacturing / distribution business.

·         Day-to-day experience gained in a dispatch or similar role function ie outbound logistics within a manufacturing and / or transport distribution business

·         Experience in coordinating loads ie liaising with Drivers AND having a sound understanding the chain of responsibility (COR) and regulations.

·         Intermediate to Advanced IT skills with ERP systems ie Microsoft Business Central would be highly advantageous OR similar Systems, Excel etc.

·         Strong phone skills / Order Taking and Data entry skills – high attention to detail

·         Numerical acumen

·         High level of customer service and problem-solving skills

·         Strong planning and prioritization skills

·         Ability to multitask and work in a fast paced, often hectic environment

·         Ability to communicate easily with customers (internal and external) – and effective written skills

·         Excellent organization and planning skills; able to meet deadlines – be patient and flexible; adapt to situations and not get frustrated or flustered. Resilient.

·         Stable work history

Monday to Friday rotation to cover 6am to 4pm.

Send details to [email protected]   quoting reference 402008/RN – or call Rhyl on [0413 873 555](tel:0413 873 555)

Nayler Executive specialises in Executive Recruitment within the Building, Electrical, Engineering & Industrial sectors

www.nayler.com.au