Senior Dispatcher / Command Centre Lead

Role: Senior Dispatcher / Command Centre Lead 247 Dispatch & Activity Monitoring

Location: Bengaluru work from office, rotational shifts

Experience: 6-12 Years

Location: Bangalore-work from office, Rotational Shifts

Key Skills: 6+ years in NOC or field-service dispatch for US clients. Strong Team leading experience, ticket management, escalation handling, Handle L1 escalations, Own shift handover

Role purpose

Lead a dispatch shift — everything a dispatcher does, plus shift ownership, L1 escalations and dispatch quality.

Key responsibilities

• Carry out all dispatcher duties (see Dispatcher profile)
• Own shift handover
• Handle L1 escalations
• Prioritise the queue and make SLA-risk calls
• Mentor junior dispatchers
• Produce shift reports

Essential skills and experience

• 6+ years in field-service dispatch or NOC for US clients (6+ considered with strong lead experience)
• SLA-driven ticket management and escalation handling
• Knows US geography and time zones
• Excellent spoken and written English
• Willing to work rotating shifts including nights

Desirable

• Data-centre, structured cabling and fiber terminology
• Field Nation / WorkMarket dispatch
• Prior shift-lead experience
• ITIL FoundationRole & responsibilities