Senior Duty Manager

Job Overview

We are seeking a dynamic and experienced Senior Duty Manager to lead our hospitality team with energy, professionalism, and a passion for delivering exceptional guest experiences. In this vital role, you will oversee daily operations, ensure high standards of service, and foster a welcoming environment for guests from diverse backgrounds. Your leadership will drive team performance, uphold safety protocols, and enhance overall guest satisfaction. This position offers an exciting opportunity for a motivated individual to make a significant impact within a vibrant hospitality setting.

Responsibilities

• Lead and supervise front-of-house operations, ensuring smooth and efficient service delivery throughout your shift
• Act as the primary point of contact for guests, addressing inquiries and resolving issues promptly to exceed expectations
• Coordinate with various departments to ensure all guest needs are met with professionalism and care
• Oversee staff scheduling, training, and performance management to maintain high standards of hospitality excellence
• Monitor safety procedures and ensure compliance with health and safety regulations at all times
• Conduct regular inspections of the premises to uphold cleanliness, safety, and operational standards
• Support human resources functions such as onboarding new team members and fostering a positive work environment

Requirements

• Proven supervising experience in a fast-paced hospitality or hotel environment
• Strong leadership skills with the ability to motivate and inspire teams
• Multilingual or bilingual abilities are highly desirable to connect with diverse guests and staff
• Excellent guest service skills with a friendly, approachable demeanor
• Knowledge of human resources practices related to staff development and conflict resolution
• Previous experience in hotel operations or hospitality industry is preferred
• Demonstrated ability to handle challenging situations with professionalism and tact

Join us as a Senior Duty Manager where your leadership will shape memorable guest experiences while advancing your career in the vibrant world of hospitality!

Pay: £12.80-£14.50 per hour

Expected hours: 28.0 – 48.0 per week

Work Location: In person