Senior Duty Manager (Hotel Front Office)

Reporting to the Front Office Manager, The Senior Duty Manager leads and oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
• Leading and guiding Front Office Team to achieve key performance indicators.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Monitors appropriate standards of conduct, hygiene, and grooming of staff.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
• Log security incidents and accidents in accordance with hotel requirements
• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.
• Minimum 1 year experience in a similar capacity in hotel environment.
• Good communication skills for effective interaction with guest and colleagues.
• Have good leadership skills
• Has good writing skills, problem solving and organizational abilities.
• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.
• Health and dental insurance.
• Birthday off / Duty meal / Laundry
• Training and Development Opportunities.
• Up to 50% F&B discount at IHG Hotels selected restaurants.
• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com