Senior Dynamics 365 CE Technical Support Specialist

The company:

Our client is an established technology business with a strong customer focus and a collaborative, supportive culture.

They’re looking for an experienced Dynamics 365 CE and Power Platform technical specialist to join their team in a senior, hands-on role. You’ll work across complex customer environments, using your technical expertise to investigate issues, find solutions and ensure a high standard of service.

Why this role?

This is a great opportunity for someone who enjoys solving problems and wants the autonomy to see issues through from investigation to resolution.

You’ll work across the Microsoft ecosystem,combining your Dynamics 365 CE and Power Platform expertise with development and Azure integration skills.

There’s plenty of technical variety, exposure to interesting customer environments and the opportunity to share your knowledge and support others within the team.

What you'll be doing:

• Investigating and resolving issues across Dynamics 365 CE and Dataverse
• Working across Power Apps, Power Automate, Power BI and Power Pages
• Troubleshooting application and integration issues involving Azure services
• Acting as an escalation point for more challenging technical problems
• Using C#/.NET and JavaScript where development expertise is required
• Using AI-assisted tools to support diagnosis and troubleshooting
• Identifying recurring issues and opportunities to improve platform stability
• Maintaining clear technical documentation and sharing knowledge
• Providing guidance and support to less experienced team members

What we're looking for:

You’ll bring strong hands-on experience across:

• Dynamics 365 CE and Dataverse
• Power Apps, Power Automate, Power BI and Power Pages
• C# / .NET and JavaScript
• Azure Functions, Logic Apps and Service Bus

You’ll be confident troubleshooting unfamiliar issues, identifying root causes and working independently to get things resolved.

Strong communication skills are important, as you’ll work directly with customers and need to explain technical issues and solutions clearly.

Previous experience in application support, managed services or another customer-facing technical environment would be beneficial.

What's in it for you?

You’ll join an established and supportive environment where you’ll be trusted to use your expertise and take ownership of your work.

You’ll have exposure to a broad range of technologies and customer environments, alongside opportunities to continue developing your Dynamics 365, Power Platform and wider Microsoft capability.

If you’re an experienced Dynamics 365 CE and Power Platform professional who enjoys getting stuck into challenging technical problems, we’d love to hear from you.

Please apply via the link with your up to date CV and cover letter, or reach out to Rachael Tobeck for a confidential chat.

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