Senior Dynamics CE & Power Platform Developer

Senior Dynamics CE & Power Platform Developer Customer Experience

Job Details

• Employment Type: Full-time/ Contract
• Work Mode: Hybrid
• Location: Bengaluru, Karnataka
• Experience: 5 to 8 years

Role & Responsibilities

• Design and develop Microsoft Dynamics CE, Dynamics Customer Service, Power Apps, Power Automate, and Dataverse solutions.
• Build Customer 360 functionality covering customer profile, KYC, accounts, loans, service requests, incidents, cases, and knowledge.
• Develop customer and account refresh integrations with external banking APIs.
• Build REST API integrations using HTTP, JSON, OData, authentication, validation, retries, pagination, and error handling.
• Implement Customer Auto Refresh and Customer Details Background Refresh flows.
• Configure update, create, and upsert logic with duplicate prevention.
• Configure Dataverse tables, relationships, lookups, alternate keys, choices, forms, views, and model-driven apps.
• Configure queues, routing, assignment, Business Process Flows, SLAs, escalations, resolution, and reopening.
• Implement customer, account, KYC, AML, PEP, risk, legal-document, balance, and account-status mappings.
• Configure security roles, field-level security, Entra ID authentication, sensitive-data masking, and auditing.
• Support data migration, reconciliation, SIT, UAT, deployment, and production troubleshooting.
• Review existing Power Automate flows and correct invalid expressions, stale references, mapping errors, and duplicate-creation issues.
• Prepare technical documentation, test evidence, deployment notes, and handover material.
• Work with business users, testers, API teams, security teams, and project stakeholders.

Preferred Candidate Profile

• Five to eight years of hands-on experience with Dynamics CE, Dynamics Customer Service, and Microsoft Power Platform.
• Strong experience with Dataverse, model-driven Power Apps, and Power Automate cloud flows.
• Proven experience integrating CRM platforms with REST APIs using HTTP, JSON, and OData.
• Strong understanding of Power Automate expressions, Apply to each loops, conditions, pagination, retries, and error handling.
• Experience with upsert, alternate keys, duplicate prevention, data validation, and record matching.
• Experience configuring Dynamics Customer Service case management, queues, routing, SLAs, escalations, and Business Process Flows.
• Experience with security roles, field security, Entra ID, PII, KYC, AML, and audit requirements.
• Experience with data migration, reconciliation, SIT, UAT, deployment, and production support.
• Banking, financial-services, Customer 360, R22, Temenos, SysAid, CTI, Azure Integration Services, or Power Platform ALM experience will be an advantage.
• Strong troubleshooting, documentation, communication, and stakeholder-management skills.
• Candidate should be available to work from Bengaluru.
• Candidates with only basic Power Apps forms or simple approval-flow experience will not be suitable.