Senior E-Commerce Analyst

Job Overview

We are looking for an experienced and results-driven Senior E-Commerce Analyst to manage assigned client accounts while providing strategic direction, mentorship, and operational support to junior E-Commerce Analysts.

The ideal candidate will have strong hands-on experience in e-commerce operations, analytics, marketplace management, client communication, and strategy development. This role will act as a senior resource within the team, ensuring high-quality execution, proactive account management, and continuous improvement across our e-commerce portfolio.

Key Responsibilities Client Account Management

• Independently manage and oversee assigned e-commerce client accounts.
• Understand client objectives, business models, products, and growth targets.
• Serve as a key point of contact for assigned clients and address their concerns professionally.
• Monitor account performance and proactively identify opportunities, risks, and areas for improvement.
• Prepare and present regular performance updates and actionable recommendations.
• Ensure client deliverables are completed accurately and within agreed timelines.

E-Commerce Strategy & Planning

• Develop proactive e-commerce strategies and action plans based on client goals and market trends.
• Identify opportunities to improve sales, conversion rates, traffic, profitability, and overall account performance.
• Analyze business and marketplace data to support strategic decision-making.
• Conduct competitor and market analysis to identify growth opportunities.
• Recommend improvements to product listings, pricing, promotions, advertising, and overall marketplace performance.
• Develop short-term and long-term growth plans for assigned accounts.

Team Leadership & Mentorship

• Guide, supervise, and support Junior E-Commerce Analysts in their day-to-day activities.
• Review junior team members' work to ensure accuracy, quality, and timely execution.
• Provide constructive feedback and coaching to improve team performance.
• Help junior EAs troubleshoot complex e-commerce issues and develop practical solutions.
• Establish best practices, workflows, and quality standards for e-commerce operations.
• Support the E-Commerce Manager in identifying training and development needs within the team.

Performance & Data Analysis

• Monitor key e-commerce KPIs and account performance metrics.
• Analyze sales, revenue, conversion rate, traffic, advertising performance, product performance, and other relevant metrics.
• Identify trends and translate data into actionable business recommendations.
• Prepare analytical reports and dashboards for internal management and clients.
• Track the effectiveness of implemented strategies and make adjustments where required.

Quality & Process Improvement

• Ensure e-commerce tasks are executed according to client requirements and company standards.
• Identify recurring operational issues and recommend process improvements.
• Develop SOPs, checklists, and reporting frameworks where required.
• Conduct quality checks on work completed by junior team members.
• Help improve the overall efficiency, accuracy, and consistency of the e-commerce team.

Client Retention & Satisfaction

• Proactively identify potential client concerns before they become major issues.
• Work closely with internal teams to resolve client challenges efficiently.
• Maintain strong professional relationships with clients.
• Recommend initiatives that improve client results, satisfaction, and retention.
• Contribute to upselling and account expansion opportunities when appropriate.

Required Qualifications & Experience

• Bachelor's degree in Business, Marketing, E-Commerce, Analytics, or a related field.
• 3+ years of relevant e-commerce experience.
• Proven experience managing e-commerce accounts independently.
• Strong understanding of e-commerce operations, marketplaces, and digital sales channels.
• Experience analyzing e-commerce performance and developing strategies based on data.
• Previous experience mentoring, supervising, or guiding junior team members is preferred.
• Strong client communication and relationship-management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong proficiency in Excel/Google Sheets and reporting tools.
• Ability to manage multiple accounts, priorities, and deadlines effectively.

Preferred Experience

Experience with one or more of the following will be an advantage:

• Amazon
• Shopify
• Walmart
• eBay
• Etsy
• Google Analytics
• Google Ads
• Amazon Seller Central / Vendor Central
• Amazon PPC
• Marketplace analytics and reporting tools
• Product research and listing optimization
• Inventory and pricing analysis
• Conversion Rate Optimization (CRO)

Office Hours: 08:00 PM to 05:00 AM (Monday to Friday)
Training Hours: 03:00 PM – 07:00 PM/Monday - Friday
Office Location: Cloud Rexpo (Pvt.) Ltd., Plot 100A, Spring North, Bahria Town Phase 7, Rawalpindi
WhatsApp: 03330104318

Application Question(s):

• This is strictly office based job and we are located in Bahria Town Phase 7 Rawalpindi, are you comfortable to commute to our location?
• Our working hours are in the night shift from 8PM - 5AM/Monday - Friday. Are you comfortable with it?
• How much overall experience do you have in E-commerce?

Work Location: In person