Senior E-commerce & Operational Executive

Job Responsibilities

1. Sales Growth & Performance

• Own daily and weekly sales targets for the HK official online store and support achievement of monthly and quarterly goals.

• Analyse sales performance on traffic, conversion rate, AOV, top SKUs and returns, and proactively recommend actions to improve results.

• Plan, execute and optimise promotional calendars, flash deals, bundles, and campaign landing pages in alignment with brand and retail activities.

• Monitor competitor pricing, promotions and visibility in the HK market and flag opportunities or risks.

2. Daily E-commerce Operations & Execution

• Manage day-to-day website operations of product listing accuracy, pricing, inventory status, content updates, and new product launches on hk.momax.net.

• Coordinate closely with warehouse, logistics and brand stores on stock allocation, stock-out risk, Click & Collect / store pickup, and fulfilment SLAs.

• Ensure smooth order processing, returns handling and exception management in collaboration with Customer Service and warehouse teams.

• Maintain high standards of product page quality on images, descriptions, key benefits, trust signals such as CCC or warranty.

3. Merchandising & Customer Journey

• Optimise product display, category structure, filters and merchandising logic to improve discovery and conversion.

• Support creation and execution of bundles, travel kits and cross-sell modules to lift AOV.

• Work with marketing on on-site banners, email or SMS campaigns and paid media alignment to maximise ROI.

• Identify and resolve friction points in the customer journey (site UX, checkout, shipping options, post-purchase experience).

4. Cross-functional Coordination & Reporting

• Act as the operational bridge between E-commerce, Retail stores, Marketing, Product, Warehouse/Logistics and Finance.

• Prepare clear weekly performance reports and highlight issues/opportunities with recommended actions.

• Support process improvement initiatives (inventory rules, promotion approval flow, content update SOP, etc.).

• Assist in special projects such as new feature rollout, omnichannel initiatives or peak-season readiness.

Job Requirements

• Bachelor’s degree or above.

• 4 to 6 years of solid e-commerce operations or digital retail experience in Hong Kong, experience in consumer electronics, lifestyle, fashion or similar is preferred.

• Proven track record of driving online sales growth and managing daily e-commerce operations end-to-end.

• Hands-on experience with Shopify or similar platform on product listing, promotions, inventory, basic analytics.

• Strong commercial sense: pricing, promotion effectiveness, conversion optimisation and margin awareness.

• Excellent coordination and communication skills; able to work effectively with warehouse, retail stores, marketing and CS teams.

• Detail-oriented, highly organised, able to prioritise and execute under tight timelines.

• Fluent in spoken and written Cantonese and English; proficiency in written Traditional Chinese is essential for HK site content and local communication.

• Based in Hong Kong and able to work on-site when required.

• Experience with power banks, chargers, travel accessories or consumer electronics brands is preferred.

• Familiarity with Google Analytics / Shopify Analytics and basic performance reporting is preferred.

• Experience in omnichannel environment for online, physical stores and Click & Collect is preferred.

• Exposure to marketplace management or cross-border e-commerce is a plus.

• Knowledge of local HK consumer behaviour, payment preferences and logistics landscape is preferred.