Senior E-Commerce Executive

About the role

We are seeking a talented and experienced Senior E-Commerce Executive to join our dynamic team at 3E Worldwide Sdn Bhd. This full-time role is based in Subang Jaya, Selangor and will play a crucial part in driving our e-commerce strategy and online presence.

What you'll be doing

• Marketing ResponsibilitiesMarketing Strategy & Campaign Execution

  • Collaborate with the Marketing Manager or Head of Marketing to develop and implement marketing strategies aligned with company goals.
  • Plan, coordinate, and execute marketing campaigns across digital, social media, email, and traditional channels.
  • Analyze campaign performance data and use insights to optimize strategies and improve ROI.
  • Develop and implement lead-generation initiatives to attract and nurture potential customers.

  Content Development & Brand Messaging

  • Create and manage content for marketing materials, website, social media, and other platforms while ensuring brand consistency.
  • Uphold and promote the company’s brand identity and values across all marketing communications.

  Market Research & Analysis

  • Conduct market research and competitor analysis to identify trends, opportunities, and potential risks.
  • Provide reports and insights to support marketing decisions and strategic planning.

  Budget & Cross-Department Collaboration

  • Manage marketing budgets effectively and provide regular expenditure and ROI reports.
  • Work closely with Sales, Product Development, Customer Service, and other departments to ensure cohesive and aligned marketing efforts.

  Team Support

  • Provide guidance and mentorship to junior marketing staff to support skill development.
  • Handle any other ad-hoc duties assigned by the superior.

  E-Commerce ResponsibilitiesProduct Management

  • Upload and update product listings, ensuring accurate descriptions, pricing, and images optimized for customer engagement and SEO.
  • Monitor stock levels, coordinate with internal teams for restocking, and ensure up-to-date product availability.

  Website Maintenance & Optimization

  • Ensure the e-commerce website runs smoothly, is user-friendly, and offers a seamless shopping experience.
  • Collaborate with internal teams to troubleshoot issues, enhance functionality, and improve site performance.
  • Monitor site speed, mobile responsiveness, and implement improvements based on customer feedback.

  Order Processing & Fulfilment

  • Oversee order fulfillment, ensuring timely dispatch and monitoring delivery timelines.
  • Handle returns, exchanges, and refunds according to company policy, ensuring a positive customer experience.
  • Coordinate with warehouse teams and courier partners to maintain smooth operations.

  Sales & Promotions

  • Plan, execute, and track promotional campaigns, sales events, and discount activities.
  • Work with the marketing team to launch campaigns, paid ads, and product releases.
  • Analyze sales performance and recommend strategies to increase revenue and sales growth.

  Customer Service & Engagement

  • Respond to customer inquiries via email and resolve issues related to orders, products, or payments.
  • Maintain high customer satisfaction by providing prompt and accurate information.
  • Manage customer reviews and feedback to improve product quality and service.

  SEO & Content Optimization

  • Optimize product pages and website content for search engines to drive organic traffic.
  • Ensure all online content (product descriptions, blog posts, etc.) follows SEO best practices.
  • Stay updated with e-commerce trends, SEO algorithm changes, and industry best practices.

  Social Media & Digital Marketing

  • Assist in social media planning, content creation, posting, and community engagement on platforms such as Instagram, Facebook, and TikTok.
  • Collaborate with influencers, affiliates, and marketing partners to drive traffic, engagement, and sales.

What we're looking for

• Minimum 5 years of experience in e-commerce, digital marketing, or a related field
• Proven track record in developing and executing successful e-commerce strategies
• Excellent understanding of digital marketing channels, including SEO, PPC, social media, and email marketing
• Strong analytical and data-driven decision-making skills, with the ability to interpret and present insights
• Proficient in using e-commerce platforms, content management systems, and digital analytics tools
• Creativity and a customer-centric mindset to enhance the online user experience
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Adaptability and a passion for staying up-to-date with the latest e-commerce trends and technologies

What we offer

At 3E Worldwide Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling career. We offer:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

About us

3E Worldwide Sdn Bhd is a leading e-commerce and digital marketing company. We specialise in helping businesses of all sizes to build and grow their online presence, driving increased sales and customer engagement. Our diverse client portfolio and innovative solutions have earned us a reputation as a trusted partner in the industry.

Apply now and join our dynamic team at 3E Worldwide Sdn Bhd!