Senior E-Commerce Executive

Job Responsibilities:

E-Commerce

• Responsible for managing all e-commerce business activities and operations of e-commerce platforms (Shopee, Lazada, Amazon, etc), including e-merchandising and site layout for the business.
• Manage company’s product portfolio on marketplaces where applicable including product upload, product updates, delisting, returns, defects management, replenishments, and content updates.
• Liaise with brands on product knowledge and stay up to date on changes.
• Monitor cross-platform performance to achieve KPI and prepare performance reports.
• Liaise closely with internal and external stakeholders to strategise and drive promotional mechanics and marketing materials that results in the increase in revenue through our e-commerce platforms.
• Collaborate with internal departments including merchandising and packing to ensure a seamless customer experience and effective order fulfillment.
• Plan and execute Ecommerce activities across all sites.
• Responsible for all applicable order transfers, cancellations and returns management in Ecommerce system.
• Coordinate order processing, delivery and returns of customers’ orders across eCommerce platforms & marketplaces.
• Response to customer inquiries.
• Ad-hoc assignments and projects as required.

Inventory Management

• Plan and forecast online store inventory requirements and price settings ahead of sale campaigns.
• Monitor & manage inventory accuracy across e-commerce and ERP systems to ensure healthy stock levels to meet sales forecasts.

Sales Management

• Provide monthly reporting on all e-commerce related activities; sales, average order value, online vs. retail sales ratio, conversion rate, cost-to-income ratio, web sessions etc.
• Report and analyse Ecommerce KPIs (Sales, conversion rate, traffic etc) and activities.

Job Requirements:

• Minimum 2 years of relevant experience in managing ecommerce platforms.
• Must be proficient in Microsoft Office (Excel, PowerPoint and Word).
• Goal-oriented, able to perform under pressure, good communication and interpersonal skills.
• Able to multi-task and work in a fast-paced industry with minimal supervision.