Senior E-Commerce Executive

Key Responsibilities

1. E-Commerce Operations & Marketplace Management

Responsible for managing and optimising the Company's presence across e-commerce platforms including Shopee, Lazada, TikTok Shop and the Company's website.

• Manage daily operations across e-commerce platforms to ensure smooth business operations.
• Maintain and optimise product listings to ensure accurate product information, pricing and content.
• Ensure product availability by coordinating with relevant teams to maintain adequate stock levels.
• Monitor platform performance metrics including traffic, conversion rate and sales performance to identify improvement opportunities.

2. Sales Performance & Optimisation

• Track daily, weekly and monthly sales performance against business targets.
• Identify gaps in sales performance and implement improvement actions to achieve business objectives.
• Support pricing strategies, promotional activities and sales campaigns to drive business growth.
• Optimise product listings and promotional activities to improve product visibility, traffic and conversion rates.

3. Digital Marketing & Campaign Execution

• Support the planning and execution of digital marketing campaigns including advertisements, promotions and content initiatives.
• Assist in managing marketplace advertising platforms such as Shopee Ads, Lazada Sponsored Solutions and other relevant digital advertising tools.
• Coordinate campaign calendars, promotional events and marketplace campaigns to ensure timely execution.
• Monitor campaign performance and recommend improvements to maximise campaign effectiveness.

4. Data Analysis & Reporting

• Analyse sales data, customer behaviour and campaign performance to identify trends and business opportunities.
• Prepare daily, weekly and monthly performance reports on key e-commerce metrics.
• Identify trends, opportunities and areas for optimisation to improve business performance.
• Support data-driven decision-making across sales and marketing through meaningful analysis and reporting.

5. Operations & Cross-Functional Collaboration

• Coordinate with internal teams on inventory planning, order fulfilment and logistics operations.
• Ensure smooth order processing and delivery operations to achieve customer satisfaction.
• Support stock planning activities to minimise out-of-stock situations and maintain product availability.
• Work closely with Marketing, Sales and other internal stakeholders to ensure effective execution of e-commerce initiatives.

Any other assignments as directed by the immediate superior as and when required.

Skills Description:

• Good understanding of e-commerce operations and marketplace management.
• Knowledge of digital marketing concepts including online advertising, campaign management and traffic generation.
• Strong ability to analyse data, reports and performance metrics to support business decisions.
• Proficiency in Microsoft Excel and Google Sheets for data analysis and reporting.
• Familiarity with marketplace tools and analytics dashboards is an added advantage.

Education and Experience Requirment:

• Minimum 1–3 years of relevant experience in e-commerce, online marketplace management, digital marketing, retail or related fields.
• Minimum qualification of SPM/STPM/Diploma/Foundation/Bachelor's Degree in Business, Marketing, E-commerce or related disciplines.

Pay: RM3,300.00 - RM4,500.00 per month

Benefits:

• Professional development

Work Location: In person