Senior E-Commerce Operations Executive

Job Responsibilities

• Oversee daily order processing and fulfillment across TikTok Shop, Shopee and Lazada.
• Lead and manage the fulfillment team to ensure orders are packed accurately and shipped on time.
• Monitor order backlogs, late shipments, cancellations and other operational issues.
• Prepare inventory replenishment forecasts based on sales trends, campaigns, supplier lead times and available stock.
• Monitor inventory levels to minimise stockouts, overstocking and stock discrepancies.
• Learn, operate and continuously improve the company’s Warehouse Management System (WMS).
• Investigate and submit supporting evidence for return, refund and dispute appeals on TikTok Shop, Shopee and etc
• Coordinate the processing of returned, damaged and rejected parcels.
• Develop and maintain operational SOPs, checklists and reports.
• Monitor operational performance, including fulfillment speed, packing accuracy, cancellation rates, return rates and team productivity.
• Identify operational problems and implement practical solutions using technology, automation and AI tools.
• Work closely with management and other departments to improve efficiency, reduce operating costs and support company growth.
• Support other operational responsibilities assigned by management when required.

Requirements

• Minimum Bachelor’s degree in Business, Operations, Supply Chain, Logistics, Information Systems or a related field.

• Preferably 2–4 years of experience in e-commerce operations, fulfillment, warehousing, inventory planning or a related position.

• Experience using TikTok Shop, Shopee or Lazada Seller Centre is strongly preferred.

• Experience supervising a fulfillment or warehouse team will be an advantage.

• Comfortable learning and operating WMS, ERP, inventory or order-management systems.

• Tech-savvy and confident using AI tools to analyse information, automate repetitive tasks and improve workflows.

• Strong analytical, organisational and problem-solving abilities.

• Able to work independently, take ownership and make responsible decisions.

• Able to perform effectively in a fast-moving, high-volume environment.

• High level of integrity, confidentiality and accountability.