(Senior) eCommerce Executive

About The Position

The (Senior) eCommerce Executive is responsible for overseeing the daily operations of e-commerce channels and supporting retail initiatives at SPCA HK. This role focuses on optimizing product offerings, enhancing customer experience, and driving sales performance across all platforms. The executive will collaborate with various departments to ensure efficient order management, inventory control, and promotional activities, while also providing valuable insights through market analysis and reporting. Additionally, the role includes supporting on-site events to maximize engagement and community outreach.

Roles & Responsibilities

• E-Commerce Management

  • Handle the daily operations of E-Commerce channels, including external platforms.
  • Assist in the business activities and projects of assigned channels, including but not limited to order management, fulfilment, executing and following up promotion plans,  order forecasts, inventory management, and preparing sales analysis reports.
  • Analyse sales data and evaluate existing product categories on choices.
  • Conduct marketing research focused on rivals’ trends and strategies, along with routine performance reports.
  • Experience with the Shopify platform will be ideal.

• Product Management

  • Assist in managing product mix and assortment planning on assigned platforms.
  • Responsible for product listing, from preparing materials to product listing on all platforms.

• Logistics Coordination

  • Liaise and coordinate with logistics and related departments on day-to-day business operations.
  • Work closely with the product team and logistics team to manage stock and logistics.

• Customer Experience

  • Support online platform interface updates with the latest promotions, pricing updates, layout, and content improvements.
  • Support and drive a smooth E-Commerce customer journey, including order processing and customer service issues.

Qualifications & Requirements

• Diploma holder or above, with at least 1-2 years of experience in eCommerce/retail management preferred.
• Good numerical sense;
• Proficiency in MS Office including MS Excel;
• Hard-working with positive attitude;
• Able to work under pressure and meet the deadlines;
• Experienced in cross-border marketplaces and eCommerce operations is absolutely advantage;
• Detail-oriented, with a high level of accuracy and ability to process and analyze data;
• Fast learner and willing to face challenges;
• Strong communication in written and spoken English, Cantonese, and Putonghua; other languages will be an advantage;
• Candidate with more experience will be considered as Senior eCommerce Executive.

All information provided by applicants will be treated in strictly confidential and used only for recruitment purpose. Interested parties are invited to visit our website http://www.spca.org.hk/ for more information about us.