S
ServiceNow
Senior Employee Relations Partner
Skills
AINo-code AutomationsPerformance ManagementTalent ManagementProcess Improvement
1 month ago
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Important information
Location:
Dublin, Ireland
Work mode:
Onsite
Published on:
14 September 2026
What they need
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Understanding of the EMEA region, and familiar with country specific employment laws and requirements
- 5+ years of experience handling a variety of ER issues from performance improvement to full blown investigations
- Bachelor’s, with employment law experience or advanced certification is preferred
- Five plus years experience within Employee Relations or similar fields
- A love of investigating and getting the root of problems
- Desire to become an employment relations expert
- Ability to maintain objectivity in the face of glaring allegations
- Excellent interpersonal facilitation, presentation, and negotiation skills
- Ability to manage own time and workload, juggling conflicting priorities
- Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)
- Ability to work effectively under pressure in a fast-paced environment
- Possess confidence in handling ambiguous and fluid situations
- Good understanding of cultural and geographical differences and practices
- Experience with Works Councils, Unions, and or Labor Relations
- Analytical skills to interpret data to unlock stories, trends / hot spots and action on learnings
- Enthusiastic team player who inspires others, has a sense of humour, is empathetic and passionate about people
What the job involves
- He Senior Employee Relations (ER) Partner is a strategic partner to the Global HR Business Partners (HRBPs) and Global Employment Law Teams
- As Senior ER Partner, you will provide advice and counsel to managers and HRBPs related to performance management and employee relations matters as needed
- You will also be conducting investigations into employee concerns, mitigate risks, manages disciplinary processes and supports redundancy projects
- In addition, you will also identify broader global employee relations and process issues across the enterprise, partnering cross-functionally with COE’s to implement and effectuate improvements to the employee experience through consistency and compassion
- Coach managers through performance management situations, conflict resolution, policy interpretation and to provide guidance on best practices
- Lead and manage investigations as necessary, while partnering with our Global Employment Law team
- Participate in overseeing our ER case management system to ensure global consistency and data integrity
- Support implementation of consistent global ER processes across the enterprise, including trainings and case management tools
- Partner with HRBPs and Global Employment Law group to drive consistent performance management and design initiatives geared toward improving the employee experience
- Provide objective insights into employee relations matters to our HRBPs to drive consistency globally
- Provide subject matter expertise related to implicated employment laws on a situational basis in conjunction with the Global Employment Law team
- Act as a liaison between the HRBPs and global COEs to ensure that HR programs are aligned with internal client needs
- Provide HR policy, process and/or program advice and coaching to HRBPs and managers, when appropriate
- Assist in driving communication and sharing of best practices across the HRBP team to facilitate continuous improvement
- Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable
- Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs
- Identifying and leading learning & development initiatives
- Providing DIBs insights into day-to-day initiatives and programs
- Looking at greater process improvements w/ current GT processes in place i.e. extensions of building out living documentation related to GT philosophies for sustainability/scale purposes
- Have fun knowing that you get to make the work environment better for all employees
Benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
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