Senior End User Support Engineer

Roles and Responsibilities :

• Provide technical support to end users through phone, email, or in-person interactions.
• Troubleshoot and resolve complex technical issues related to Active Directory, DNS, DHCP, group policies, and other IT systems.
• Manage tickets using ticketing tools such as [insert tool names] to ensure timely resolution of incidents.
• Collaborate with team members to escalate critical issues and provide updates on SLA performance.

Job Requirements :

• 4-6 years of experience in an End User Support role within the Financial Services industry.
• Strong knowledge of Active Directory, DNS, DHCP, group policies, and troubleshooting techniques.
• Excellent team handling skills with ability to work effectively in a fast-paced environment.
• Proficiency in using ticketing tools such as [insert tool names].