Senior Engagement Manager

Who you are

• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience implementing cloud services including migrations and modernization projects or equivalent
• Familiarity with the AI ecosystem: foundation models and the providers behind them, agent frameworks, coding assistants and the tooling customers use to build AI applications, and how enterprises move AI from experimentation to production
• Experience with pipeline management, customer satisfaction tracking and business review reporting
• Fluency in English, and an additional European language is an advantage

What the job involves

• Software engineering is where AI is changing work fastest
• Almost every developer now uses AI coding tools, yet only a minority of engineering organizations see meaningful gains from them
• The AWS AI Engineering team exists to close that gap
• We help AWS customers systematically build better software with AI, and we aspire to be the team builders worldwide turn to when they want to do exactly that
• This is a big opportunity to have impact
• You will join at the point where AI-native development is moving from early adopters to the enterprise, working with some of the largest organizations in EMEA as they change how they build software
• As our Senior Technical Customer Solutions Manager, you will be the coordination hub for every AI engagement routed to the team across EMEA: qualifying inbound requests, assigning owners, keeping engagements moving from first contact to launch, and being the single point of contact that account teams and customers rely on for status
• Your work does not end when a workshop is delivered: you own what happens next, making sure the customer turns what they learned into lasting change in how they build software
• You will apply your program management expertise and technical fluency so that our AI Engineers can spend their time building and delivering
• You will work with customers, account teams, solutions architects, AI engineers, partners and a broad community of AWS practitioners on some of the most challenging AI adoption problems today. You will:
• Own intake: qualify new requests, assess each customer's readiness and make sure every engagement has a named owner
• Drive engagements end to end as the single point of contact for customers and account teams on progress, risks and outcomes
• Meet customer executives and engineering leaders to agree business outcomes, and stay with the customer after the workshop until those outcomes are achieved
• Run the team's operating rhythm and own its operational metrics
• Reinvent how the team works with AI. You will not manage engagements through spreadsheets and status boards; you will use AI agents and automation to take manual work out of intake, staffing and follow-up, so every engagement takes less effort than the last
• Stay hands-on: run demos and immersion days, and join workshops alongside practitioners
• A day in the life:
• You start the day reviewing new requests with an AI engineer and deciding the right path for each
• Later you meet a customer CTO to agree what success looks like after their workshop, and follow up with an account team whose customer's adoption has stalled
• You lead the team's weekly planning, and in between you improve one of the agents that handles routine follow-up, so there is less to chase next week