Senior Engagement Manager

About the Company

Hanover Digital Hanover Digital is an equal opportunity employer, and we welcome applications from all suitably qualified candidates. If you are passionate about digital consultancy, enjoy building trusted client relationships and have experience leading complex engagements and high-performing teams, we would love to hear from you. We are particularly interested in people who are curious about the potential of AI, already use it to improve how they work, and want to help shape Hanover's journey towards becoming an AI-native digital consultancy.

About the Role

We are seeking an experienced, commercially minded Senior Engagement Manager to join Hanover Digital. You will lead some of our key client engagements, taking ownership of client relationships, delivery performance, commercial health, consultant leadership and account growth. You will have a strong background in digital or IT consultancy, with experience leading complex engagements and managing senior stakeholders, ideally within the UK Government and Public Sector. You will also bring an AI-first mindset, actively using AI to improve productivity, decision-making, delivery and client outcomes, while helping Hanover transition towards increasingly AI-native ways of working. This is a home-based role, with travel to client sites across the UK as required.

Responsibilities

• Client Engagement: Act as a senior point of contact for key clients, building trusted relationships and ensuring their priorities and expectations are understood and managed effectively.
• Delivery Leadership: Oversee multiple projects, teams or workstreams, ensuring agreed outcomes are delivered on time, within scope and against commercial commitments.
• Relationship Management: Build and maintain strong relationships with senior client stakeholders, delivery partners and suppliers.
• Strategic Planning: Understand client priorities and develop engagement strategies that improve delivery, strengthen relationships and create long-term value.
• Governance: Establish and lead effective governance, including programme boards and SteerCos, maintaining clear oversight of risks, issues, dependencies, decisions and actions.
• Risk & Escalation Management: Identify delivery challenges early, manage escalations and drive pragmatic solutions while maintaining client confidence.
• Commercial Management: Maintain oversight of SoWs, change controls, budgets, resource demand, extensions and contractual commitments.
• Account Growth: Identify opportunities to grow Hanover's client relationships and support proposals, bids, renewals and new business opportunities.
• Resource Management: Ensure the right capability and resources are in place to meet current and future client needs.
• People Leadership: Lead, coach and mentor Engagement Managers, Delivery Leads and consultants, creating a collaborative and high-performing environment.
• Consultant Management: Support consultant performance, wellbeing and development, providing constructive feedback and managing performance concerns where required.
• Mobilisation: Lead and support the mobilisation, transition, scaling and offboarding of client teams and engagements.
• Reporting: Provide clear, accurate and timely reporting to clients and Hanover leadership on delivery, commercial performance, risks and opportunities.
• AI Adoption: Proactively use and identify opportunities for AI to improve engagement management, delivery, productivity, decision-making and client value.
• Hanover Leadership: Contribute to Hanover's engagement management standards, delivery models, propositions and wider ways of working.

Qualifications

• Significant experience within digital, technology or IT consultancy.
• Proven experience leading complex client engagements, programmes or multiple delivery workstreams.
• Strong experience managing senior client and stakeholder relationships.
• Experience leading multidisciplinary teams in complex delivery environments.
• Demonstrable commercial experience, including budgets, SoWs, change control, forecasting and contract extensions.
• Experience identifying and developing account growth opportunities.
• Experience coaching, mentoring and developing consultants or delivery professionals.
• Strong understanding of Agile, product, programme and modern digital delivery approaches.
• Experience delivering within UK Government or the wider Public Sector is highly desirable.
• Experience working in complex multi-supplier environments is advantageous.
• Certifications
• Relevant qualifications such as PRINCE2, Agile, Scrum, ITIL or equivalent delivery certifications are advantageous.
• Other
• Willingness to travel to client sites across the UK when required.
• Eligibility for SC security clearance where required by client engagements.

Required Skills

• Strong programme, project and delivery management capability.
• Excellent stakeholder management, communication, negotiation and presentation skills.
• Strong commercial awareness and understanding of consultancy engagements.
• Ability to manage multiple engagements, projects and competing priorities.
• Strong governance, risk and escalation management capability.
• Excellent analytical, problem-solving and decision-making skills.
• Ability to operate confidently in complex and ambiguous environments.
• Strong people leadership, coaching and mentoring skills.
• AI & Digital Fluency: Confident using AI in day-to-day work and able to identify practical opportunities to improve consultancy, delivery, operational efficiency and client value.
• Attention to Detail: Able to maintain accurate oversight of delivery, commercials, governance, risks, actions and commitments across multiple engagements.
• Personal Attributes
• Leadership: Confident influencing senior stakeholders and providing clear direction to teams.
• Client-Focused: Committed to building trusted relationships and delivering measurable client value.
• Commercially Minded: Balances client outcomes, delivery quality and commercial performance.
• Detail-Oriented: Maintains strong attention to detail while retaining oversight of the wider engagement and its strategic objectives.
• AI-First: Actively embraces AI as part of everyday working, continuously developing their capability and adopting increasingly AI-native ways of working.
• Proactive: Anticipates risks and opportunities, takes ownership and acts before issues escalate.
• Adaptable: Comfortable operating across different clients, programmes and delivery environments.
• Collaborative: Builds effective relationships across clients, consultants, partners and internal teams.
• Pragmatic: Brings clarity to complex situations and translates challenges into practical actions.
• Growth-Oriented: Looks beyond current