Senior Engagement Manager (SaaS Implementation)

For our client, we are seeking a Senior Engagement Manager (SaaS Implementation) to join the team of a leader in the Enterprise Technology space.

This role will own the end-to-end delivery of SaaS solution launches, with a strong focus on onboarding, implementation coordination, and post-launch success. You will serve as a key point of contact for dealer partners, aligning timelines, communications, and follow-through across internal teams and external stakeholders. The ideal candidate will bring strong project discipline, customer-facing presence, and the ability to keep complex implementation efforts moving toward successful adoption.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Own and drive the full project lifecycle for SaaS solution launches from kickoff to post-launch review
• Develop detailed project plans and timelines, and track progress against milestones
• Lead project meetings and ensure accountability for deliverables
• Act as the primary point of contact for dealer partners during onboarding
• Establish clear communication channels and provide regular updates
• Monitor dealer engagement levels and intervene to maintain project momentum
• Maintain thorough project documentation for transparency and auditability

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• Master's degree in Business Management preferred
• 3+ years in client services or account management
• 2+ years in SaaS platform onboarding
• 5+ years in a customer-facing role
• Expertise in SaaS platform configuration and customization
• Familiarity with customer relationship management (CRM) systems
• Experience with data analytics and reporting tools

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO, parental leave, and free snacks and beverages
• Opportunity to work with leading minds from top Silicon Valley companies
• Opportunity to grow in a hyper-growth startup environment
• Engage with cutting-edge home-grown technologies
• Dynamic work environment fostering community and collaboration
• Open and transparent culture encouraging innovation and performance

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.