Senior Engineer – BMC Remedy

Job Title: BHOM / TSOM Engineer

Experience: 2-5 Years

Location: Pune

Job Summary:
We are looking for a Monitoring Tools Consultant with strong expertise in BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM). The candidate should have hands-on experience in Implementation, integrations, troubleshooting, with the ability to collaborate effectively across teams.

Key Responsibilities:
Configure and manage BHOM/TSOM monitoring solution.

Install and configure and/or migrate Patrol Agents

Develop and maintain event management policies, thresholds etc.

Troubleshoot monitoring issues and perform root cause analysis

Integrate monitoring tools with third-party monitoring and ticketing systems

Document processes and configurations in MS Word and Excel

Experience in migration activities such as TSOM to BHOM

Must Have Skills:
Strong knowledge of TSOM/BHOM architecture

Patrol Agent installation and configuration experience

Understanding of Patrol and Sentry KMs

Event management policies and threshold configuration

Integration with third-party monitoring/ticketing tools, such as Prometheus, ServiceNow etc. and JSON and API integration knowledge

Experience in Shell Scripting, Grafana dashboards, Service Modelling with blueprints

Knowledge of AI/HelixGPT agents

Basic email etiquette

Good to Have Skills:
Python scripting and automation

Kubernetes basics

ITIL knowledge and TSOM/BHOM certifications

Preferred:
Immediate Joiner