Senior Engineer

Roles & Responsibilities

• Manage and support enterprise-wide IT infrastructure across multiple locations.
• Ensure availability and performance of LAN/WAN, Internet connectivity, and Wireless Networks.
• Configure and manage network devices including Core Switches, L2 Switches, Firewalls, Access Points, VPN, RF Links, and SD-WAN.
• Monitor network performance, troubleshoot connectivity issues, and coordinate with ISPs.
• Support new site deployments including Fiber Cable laying, Network Rack installation, Switch installation, and Earthing infrastructure.
• Implement and monitor cybersecurity controls and ensure compliance with organizational security standards and ITGC requirements.
• Support cyber incident response and remediation activities.
• Monitor local backup systems and perform backup and restore activities.
• Provide infrastructure support for SAP, ILMS, Manless Weighbridge Operations, GPS Tracking, and RFID-based applications.
• Manage CCTV systems, NVR/DVR devices, Video Walls, Access Control Systems, Attendance Machines, Boom Barriers, and Control Room infrastructure.
• Deliver end-user support for desktops, laptops, printers, scanners, plotters, Microsoft 365, Outlook, and Video Conferencing systems.
• Manage AMC contracts, service tickets, OEM escalations, and SLA compliance.
• Coordinate with vendors and service providers for hardware repairs, maintenance, invoicing, and service improvements.
• Maintain IT inventory and asset lifecycle management, including procurement support, AMC renewals, and e-waste disposal compliance.
• Maintain infrastructure documentation including network diagrams, rack layouts, and configuration backups.
• Prepare MIS reports and ensure compliance with IT policies, audit requirements, and uptime targets.

Preferred Candidate Profile

• Strong problem-solving and troubleshooting skills.
• Experience working in multi-location manufacturing or industrial environments.
• Ability to manage vendors, coordinate projects, and handle multiple priorities.
• Good communication and stakeholder management skills.
• Willingness to travel across plant and operational locations as required.