Senior Engineer

Job Title: Senior Engineer

Department: Customer Care

Reports To: Director of Customer Care

Job Type: Full-Time Onsite, Salaried Exempt

Position Summary

HC Forklift America Corporation (Rock Hill, SC) seeks Senior Engineer to conduct and support durability, performance and validation testing for forklifts and internal combustion engines, including evaluation of system functionality and operating behavior; perform diagnostics and troubleshooting and execute testing activities for product development, engineering verification, and emissions-related certification, including analysis of engineering data to identify failures, inefficiencies, and abnormal conditions; investigate and resolve quality and compliance issues and recommend engineering improvements to enhance product performance and reliability; support and manage multiple customer programs and engineering projects; develop and maintain bilingual technical documentation, including test procedures, validation reports, engineering analyses, training materials, and best practices; provide technical training to customers, dealers, and internal personnel to support product application and usage; and serve as a technical interface between engineering team in China, customers, dealers, internal teams, and global engineering partners. Requires at least a Master’s degree in Mechanical Engineering, Automobile Engineering, or a related field; minimum 2 years of experience in a related engineering position involving internal combustion engines and powertrain systems; experience must include work in product testing, verification, validation, troubleshooting and diagnostics, technical documentation, and customer-facing engineering support. Proficiency in calibration or diagnostic tools, such as EDIS or INCA; EPA emissions regulations applicable to internal combustion engines and off-road equipment; and quality tools and methodologies, including APQP, FMEA, and 8D Methodology. Proficiency in both English and Mandarin. Send cover letter and resume to HC Forklift America Corporation, Attn: S. Yang, 3042 Southcross Blvd, Suite 101, Rock Hill, SC 29730, or email [email protected].

Key Responsibilities

• Support and conduct in-house and remote durability, performance, and validation testing of forklifts and internal combustion engines
• Execute testing activities for product development, verification, and OBD certification purposes
• Manage and support multiple customers and customer-specific projects
• Develop and maintain technical knowledge-based data, including troubleshooting guides, FAQs, validation learnings, and best practices
• Ensure all documentation and materials created are compliant with vendor requirements
• Participate in training programs and apply knowledge to improve testing, support, and documentation practices
• Create technical documentation, test procedures, validation reports, and training materials
• Deliver technical training to customers, dealers, and internal technical staff to support product integration and usage
• Support customer end-of-line (EOL) programming activities at HCFA and dealer warehouses
• Perform electrical systems diagnostics and troubleshooting during customer integration and production support
• Assist internal technical staff and dealer networks with troubleshooting equipment-related issues, both remotely and on-site
• Serve as a technical interface between customers, dealers, internal teams, and global engineering partners
• Support investigation and resolution of field, validation, and compliance-related issues

Required Qualifications

• Bachelor’s degree in mechanical engineering, Industrial Engineering, or a related technical field
• 5+ years of experience in validation, testing, applications engineering, or technical support roles
• Experience with internal combustion engines and/or industrial or off-road equipment
• Strong understanding of durability testing and validation methodologies
• Proven experience creating and maintaining technical knowledge bases, documentation, or troubleshooting repositories
• Experience supporting OEM customers and dealer networks
• Ability to manage multiple projects and priorities effectively
• Strong written and verbal communication skills
• Experience participating in training programs and applying learned knowledge to technical processes
• Knowledge of ensuring documentation and materials meet vendor compliance requirements

Preferred Qualifications

• Experience with forklift trucks or material handling equipment
• Familiarity with OBD systems, emissions compliance, and certification requirements
• Experience with ECU programming, CAN communication, and diagnostic tools
• Experience supporting OEM assembly plants or production environments
• Experience providing advanced technical support or field issue resolution

Compensation & Benefits

• Salary Range: $80,000 – $120,000 annually (based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.