Senior Engineer Communication

Position Overview

The Senior Engineer (CCTV / ACS / PAVA / Telephone) is responsible for the installation, configuration, monitoring, and maintenance

of ELV systems, and including CCTV, Access Control Systems,

Public Address & Voice Alarm (PAVA), and PBX Telephone solutions. The role requires strong technical knowledge, hands-on expertise, and the

ability to ensure system uptime, compliance, and operational

efficiency across a large infrastructure environment.

Key Responsibilities

1. CCTV & Access Control Systems (ACS) Installation,

Configuration & Maintenance
Install, configure, and maintain CCTV cameras, NVRs, servers, and Milestone VMS applications.
Install and maintain ACS readers, controllers, field devices, RTC/CDC units, and the AC2000 application.
Configure, test, and maintain offline devices for CCTV and ACS.

Monitoring & Operations
Monitor CCTV/ACS applications, IT alarms, and services to ensure uninterrupted operations.
Maintain proper camera positioning and ensure complete coverage of all critical interior and exterior areas.
Ensure all CCTV/ACS devices remain active, healthy, and in optimal working condition.

Troubleshooting & Support
Diagnose hardware/software faults and replace defective components when required.

Provide technical support for installations, preventive maintenance, and breakdown repairs as per SLA.
Maintain daily backups, performance checks, and incident/problem registers.
Ensure timely resolution of complaints and operational issues.
Process & Compliance
Follow ITIL processes for Incident, Change, and Problem Management.
Maintain logs, documentation, and incident reports.
Ensure spare-part availability and inventory readiness.

2. PAVA (Public Address & Voice Alarm Systems)
Monitoring & Operations
Monitor PAVA systems remotely for alarms, failures, and performance issues.
Ensure proper synchronization, scheduling, and functioning of PAVA announcements.
Configuration & Change Management
Oversee upload/download of configuration changes performed by L3 engineers.
Implement system changes and prepare PIR (Post Implementation Report).
Prepare CIR (Corrective Incident Report) for critical issues.
Support & Coordination
Serve as the primary point of contact with OEMs/vendors for troubleshooting and escalations.
Handle incident troubleshooting, service request fulfilment, and change/problem management.
Update, track, and resolve tickets related to PAVA operations.
Reporting & Compliance
Prepare and submit daily/weekly reports to customers and key stakeholders.
Communicate outage details promptly to relevant teams.
Identify EOL/EOSL components in the PAVA environment.

3. Telephone / PBX Systems (Alcatel-Lucent)

Installation & Configuration
Install, configure, and maintain Alcatel-Lucent PBX systems.
Configure IP phones, digital phones, SIP extensions, voicemail, hunt groups, IVR, call forwarding, etc.
Operations & Maintenance
Perform system upgrades, database maintenance, and backup/restore operations.
Troubleshoot call drops, voice quality issues, and network-related telecom problems.
Vendor Coordination & User Support
Coordinate with telecom providers for line activation, faults, and service availability.
Provide first-line support to users and conduct training for phone

features.
Maintain documentation, including wiring diagrams,

port details, and extension lists.
Security & Standards
Ensure compliance with call recording policies, telecom standards, and organisational
security policies.

4. General Responsibilities
Work in a 24x7x365 shift environment as per operational requirements.
Maintain all ELV systems in a clean, secure, and compliant state.
Support cross-functional teams and assist technicians as required.
Maintain strong documentation practices for all systems and activities.

Required Skills & Technical Competencies
Technical Knowledge
CCTV: Milestone VMS, IP Cameras, NVR/Server maintenance
ACS: AC2000, hardware controllers, readers, RTC/CDC
PAVA: System monitoring, vendor escalation, configuration management
Telephone: Alcatel-Lucent PBX, SIP, VoIP, IVR
OS: Windows, Linux fundamentals
Networking basics: LAN/WAN, IP addressing, ONVIF standards

Strong troubleshooting, analysis, and documentation skills
Soft Skills
Excellent communication and coordination abilities
Strong problem-solving and decision-making skills
Ability to work under pressure and meet SLAs
Team support and stakeholder engagement
Education
Bachelors Degree or Diploma in Electronics / Electrical / Computer Science / IT or related field.