Senior Engineer -Customer Service

We are looking for a highly skilled and experienced Senior Engineer to join our Customer Service team in VMARSH TEXTILE CONSULTANCY SERVICES PVT. LTD. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional results.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.

• Troubleshoot and resolve complex customer complaints and issues.

• Collaborate with internal teams to improve overall customer satisfaction.

• Develop and implement process improvements to enhance customer experience.

• Analyze customer feedback and provide insights to the management team.

• Build strong relationships with customers to ensure long-term loyalty.

Job Requirements

• Minimum 2 years of experience in customer service or a related field.

• Strong communication and problem-solving skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Excellent analytical and troubleshooting skills.

• Strong attention to detail and ability to maintain accurate records.

• Ability to collaborate effectively with internal teams.

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